SOOYEON KIM

• Managing aviation training bookings, registration platforms, CRM accuracy, and invoicing coordination to support seamless
training operations.
• Delivered professional front-desk service for pilots, cabin crew, and corporate aviation clients while resolving inquiries and
pre- and post-training concerns.
• Building strong client and supplier relationships, arranging schedules and travel logistics, and supporting business
development within the aviation training sector.

• Supervised and mentored cabin crew as a Senior, providing in-flight coaching, performance evaluations, and ensuring
alignment with Wizz Airs safety and service standards.
• Delivered refined, personalized service to VIPs and passengers with special requirements, maintaining discretion and
empathy in all interactions.
• Led and supervised the cabin crew team on board Airbus A321 NEO, A321 CEO aircraft, ensuring full compliance with
safety procedures, service standards, and GCAA regulations.
• Conducted pre-flight briefings, delegated responsibilities, and ensured effective crew coordination throughout all
phases of flight.
• Delivered exceptional customer service while handling VIPs, passengers with special needs, and in-flight
complaints with professionalism and empathy.
• Acted as the key liaison between the cabin and flight deck, ensuring accurate communication during normal and
emergency.
• Oversaw cabin preparation, passenger boarding, security checks, and emergency equipment readiness.
• Maintained high grooming and behavioral standards, representing the Wizz Air Abu Dhabi brand in multicultural
environments.

• Coordinated the execution of electronics retail projects across the UAE for stores carrying Samsung products, ensuring
timely delivery and effective stakeholder communication.
• Managed project schedules, resource allocation, and documentation, acting as a key liaison between internal teams and
high-profile clients.
• Participated in the coordination of major product launch events for BOSCH and Siemens, supporting logistics, planning, and
cross-functional execution.
• Liaised with high-profile clients, primarily Samsung Group and affiliates, to manage expectations and ensure
alignment with project goals.

• Provided Business Class service on select routes, offering tailored, high-touch hospitality to premium clientele
while upholding safety and service excellence.
• Delivered exceptional customer service to international passengers, ensuring their safety, comfort and satisfaction
throughout both short- and long-haul flights.
• Welcomed passengers onboard, assisted with seating, and conducted pre-flight safety briefings with clarity and
professionalism.
• Trained to respond to in-flight security, safety, and emergency situations; administered first aid and provided support
during medical incidents when necessary.
• Performed pre-flight, in-flight, and post-flight duties, including galley setup, equipment checks, and cabin cleanliness to
ensure a seamless operation.
• Collaborated with multinational crew teams, demonstrating cultural awareness, adaptability, and effective communication
in high-pressure environments.

• Supported the execution of the Online Market Expansion Support Program to assist Korean SMEs with virtual entry into the
Middle East market during the COVID-19 pandemic.
• Coordinated virtual B2B meetings between Korean exporters and local buyers in the UAE and surrounding regions.
• Managed administrative tasks, including scheduling, documentation, and follow-up communication with both clients and
internal teams.

• Promoted and sold both dermal fillers (Hyaline, YVOIRE) and oral pharmaceutical products to a wide range of medical
specialties, including dermatology, plastic surgery, orthopedics, and pain clinics.
• Achieved #1 national sales ranking in 2015 for Hyaline, and consistently exceeded targets across the aesthetics and
pharmaceutical portfolios.
• Collaborated with the marketing team to provide on-site feedback, participate in promotional planning, and support brand
positioning for aesthetic injectables.
• Delivered strong performance in a competitive market through strategic account management, data-driven sales tactics,
and high adaptability across therapeutic areas.