Mahmoud Hamad, Sr.HRBP

Mahmoud Hamad

Sr.HRBP

confidential

Location
United Arab Emirates - Abu Dhabi
Education
Master's degree, Master Of Human Resource Management
Experience
16 years, 3 Months

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Work Experience

Total years of experience :16 years, 3 Months

Sr.HRBP at confidential
  • United Arab Emirates - Abu Dhabi
  • My current job since April 2023

Created Compensation & Benefits Framework for EF employees.
o Job Evaluation & Job Load Analysis for the restructuring project.
o Participated in Hogan assessments for EF employees.
o Initiated the competency framework for all levels o Manpower planning & Talent Acquisition
framework implementation
o TNA project assembled to all employees
o Realignment of Grades
o Created the balance score cards for HR department
and aligning it with the strategy.
o Lead the KRA and performance management
objectives for employees.
o Handling 2023 & 2024 Budget, managing the

current budget to ensure covering requirements.

Talent Acquisition and manpower planning lead at Confidential
  • United Arab Emirates - Abu Dhabi
  • April 2022 to April 2023

Hirng AI employees and advisors at all levels, ensuring a skilled and diverse team in the field of Artificial Intelligence
o Hiring information security professionals at all levels, ensuring the company's data and systems are protected from potential threats
o Taking responsibility for hiring individuals for the Data Program DEP (Data Enablement Program) across Abu Dhabi, ensuring a strong and capable workforce in the data field(data Analysts, Data Engineers, Data Scientist)
o Creating and implementing a comprehensive journey for fresh graduates in the data program, providing them with the necessary training and development opportunities
o Working closely with the emerging technologies section, staying up to date with the latest trends and advancements in the field and ensuring the company has access to the best talent in these areas

Senior HR Specialist/Business Partner at Confidential
  • United Arab Emirates - Abu Dhabi
  • July 2020 to March 2022

Learning and Development
o Evaluate individual and organizational development needs.
o Develop and implement a comprehensive communication strategy for training and development programs.
o Identifying the current and future skills requirements in the organization.
o Developing and implementing learning strategies and programs.
o Designing e-learning courses, career plans, workshops.
o Defining annual training plans that includes individual development by addressing performance gaps.
o Helping managers develop their team members through career pathing.
o Creating system assessment tools & Development tracks.
Performance Management
o Administering performance management, appraisals, of all staff (yearly, mid-year, and probation).
o Maintaining Clear Objectives & Behavioral Competencies
o Covering component processes (i.e., planning, monitoring, reviewing, rewarding)
o Managing the Performance management Full Cycle
o Ensuring employee understanding of performance measures, job expectations, clarity of goals and objectives and performance results
o Providing measurement standards, targets and KPIs to the management team with respect to the performance management process
o Develop performance metrics/Knowledge
o Conducts performance management programs and seminars
o Responsible for providing support and coordination on various projects and activities related to the performance management process
o Solving resolution from a strategic perspective improving employees’ performance and ability.

Payroll, Budget and Manpower Planning
o Running/Managing full Payroll process, End to End.
o Responsible for the creation of Workforce Budget planning (Current & Future).
o Manage local HR cost budget, ensuring all Finance and planning processes are implemented and budget accurately maintained.
o Third party companies, budget, and cost.
o Defining talent needs and supports in forecasting workforce and talent pipeline requirements.
o Setting and controlling HR budget on current and future staffing costs and initiatives.
Compensation and Benefit
o Creation of compensation and benefits plans.
o Conducting annual compensation review.
o Ensuring that compensation practices are in compliance with current legislation.
HR Transformation Services/ Modules / HRIS
o Project Manager for all HR transformation projects.
o HRIS creating, designing and developing various Employee Self Service modules.
o Data analysis reports/metrics/BI.
Talent Acquisition
o Evaluating applications and screening candidates via calls.
o Sourcing
o Creating recruitment plans
o Deal with agencies on hiring needs
o Lead employer branding initiatives
o Responsible for identifying, attracting, and sourcing qualified right talents using different channels and sources.
o Pre interview assessments
o Setting organization manpower/recruitment plan
o Preparing hiring forecasts
o Developing hiring strategies
o Exceptional knowledge of hiring platforms
o Build and report quarterly and annual hiring plans
Employee Relations
o Creating E-knowledge brochure
o Awareness Orientations
o Onboarding & off boarding
o Ensures the communication and implementation of Employee Relations policies in business areas (e.g. absence management, disciplinary and dispute resolution).
o Implementing new services in ESS

Human Resources Specialist HR Specialist at Confidential
  • United Arab Emirates - Abu Dhabi
  • November 2017 to June 2020

Participating in daily HR operations.
• Projects assistant manager in ER area & General Project
• Working as a direct assistant/delegate to HR head for various HR fields.
• Manpower planning
• Employee engagement programs
• Creating JD’s
• Initiating Monthly Performance appraisals to be discussed with higher management.
• Championed successful program design/implementation and company-wide employee communications initiative.
• Manages and resolves complex employee relations issues
• Provides HR policy guidance and interpretation.
• Support HR team abroad.
• Redesign of core business operations, with new fast-track process.
• Managing full employee benefits in the organization
• Auditing/Approving financial transactions
• Played a major role in the iSecurity project system to control attendance, badges, of employees.
• Member of the Grievance & Investigations committee
• Create, implement and manage onboarding plans
• Consolidated HR functions previously managed by several different sectors into a single consolidated team to manage all transactions/inquiries.
• Heading I-Trainee program for fresh graduates
• Moving in parallel with new strategies/policies
• Supervising HC support team
• Introduced proactive employee relations and communications programs to resolve pending issues within maximum 3 working days and restore the credibility and employee-centric focus of the HR organization.
• Managing complex ER cases
• Initiated successful workforce planning, job realignment, employee involvement, and team-building projects.
• Improved the onboarding induction, presentations, ensuring a friendly, smooth, and professional process to all new joiners.
• Conducting exit interviews with off boarded employees and creating areas of improvement.
• Strong Program and Project Management capabilities
• Proactively keeps team on track to meet deadlines.

HR Assistant at Municipality of Abu Dhabi City
  • United Arab Emirates - Abu Dhabi
  • October 2012 to October 2017

• Scheduling job interviews and assisting in interview process
• Provide counseling and support on policies and procedures
• Handles the daily administrative and HR duties
• Plan and implement training programs
• Preparing HR reports
• Assist in performance management and employee evaluation
• Maintaining employee records and paperwork
• Answering employee questions
• Processing incoming mails
• Creating and distributing documents
• Providing customer service to organization employees
• Maintaining computer system by updating and entering data
• Setting appointments and arranging meetings
• Maintaining calendars of HR management team

Call Centre Team Leader at Municipality of Abu Dhabi City
  • United Arab Emirates - Abu Dhabi
  • July 2010 to August 2012

•Achieving a daily target of nil pending issues.
•Build customers interest in the services and products offered by ADM.
•Provide personalized customer service of the highest level

•Handling in prompt all inquiries, inbound/outbound calls and taking the proper needed actions.

•Managing all transactions streaming among the entire municipality sectors, acting as the focal point for connecting the clients with the concerned department through all means (voice call, e-mail, SMS and personally).

•Resolving complaints along with the receipt of suggestions, ensuring the provision of top quality customer service.

Production Assistant at National Health Insurance Company -DAMAN
  • United Arab Emirates - Abu Dhabi
  • February 2008 to July 2010

• Processing health insurance cards, same time meeting with the sales people and sometimes contacting the customers as a customer service to them.
• Helping the customers get insurance cards, liaise between marketing section, finance and all over to get it back to the customer.
• Scheduling and coordinating meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.

Education

Master's degree, Master Of Human Resource Management
  • at Abu Dhabi University
  • January 2010
Bachelor's degree, Bachelor of Finance
  • at Abu Dhabi University
  • June 2008

Specialties & Skills

Communicate effectively
Training New Employees
Excellent in public relation skills. Able to relate to people of different backgrounds
Significant experience in successful recruiting, staffing, and training.
Strong team builder and team leader in a customer service environment.

Languages

English
Expert
Arabic
Expert

Training and Certifications

CIPD level 5 - Associate Diploma in People Management (Certificate)
Date Attended:
March 2023
Professional in Human Resources International ™ (PHRi™) (Certificate)
SHRM - HRBP (Certificate)
Date Attended:
January 2014