Technical Support Engineer
Egyptsat telecom
Total years of experience :5 years, 0 Months
Coordinate and execute VSAT installation and configuration tasks.
Design and implement communications architecture of IDirect systems for customers. Monitor backbone links and network.
Ensure continuous operation of network elements.
Provide quality support for customers and respond to customer inquiries / complaints. Open tickets to track and to document resolution of problems for VAST networks. Install and Implement IDirect Evolution hub. Configure IDirect HUB with VLANs for client.
Install and Configure VOIP Gateway solutions using FXO and FXS.
Handling customer inquiries, complaints and ADSL Technical Problems.
Providing efficient solution of the customer problems.
Handling all ADSL issues (Slowness, No browsing, Authentication, etc.)
Handling all physical problems in ADSL lines like line down and line unstable.
Configuring all types of ADSL routers.