IT Technical Consultant Lead | Azure & Microsoft365 Platform | SCCM |VMware Digital Workspace One
Wipro Technology
Total years of experience :14 years, 7 Months
• Oversaw the day-to-day operation, maintenance, and troubleshooting of critical infrastructure, including servers, network devices, and storage systems.
• Implemented best practices for IT operations.
• Respond and prioritize to reported service incidents, identify causes, and initiate incident management.
• Manage incident team members, reassign workloads, and reschedule tasks.
• Deploy, manage, and monitor Azure resources such as virtual machines, storage, networking, and databases.
• Deploy, configure, and manage AWS resources such as EC2 instances, S3 buckets, RDS databases, and VPCs.
• Install, configure, and maintain VMware infrastructure, including ESXi hosts and vCenter servers.
• Monitor and optimize virtual machine performance, ensuring high availability and scalability.
• Collaborate with network and storage teams to ensure seamless integration of VMware components.
• Align IT infrastructure with current and future business requirements and strategic goals.
• Work with Solutions Engineers to deliver successful Proof of Concepts (POCs)
• Delivering Weekly forecasting/ Quarterly business reviews/Large Deal Reviews
• Build pipeline appropriate pipeline coverage.
• Work with internal stakeholders to build large and strategic deals.
• Keeping up to date with the latest IT trends and technology developments
• Attend weekly EUC/Sales training/team meetings.
• Job Title: Played multiple roles as Senior Technical Engineer, IT Operations Lead.
• Scope: Automation and Management of End User Support Services activities
• Managed 5 resources.
• Responsibilities
• Project Oversight: Led and oversaw Automation projects ensuring the successful delivery and implementation of projects to enhance operational efficiency.
• End User Support Services: Managed and optimized end-user support services to provide prompt and effective assistance to the ministry's staff.
• Windows Server Administration:
• Installation, configuration, and maintenance of Windows Server operating systems.
• Active Directory management, including user accounts, group policies, and security.
• VMware VDI - VMWare Workspace Consultant
• implemented & Managed Workspace One UEM, Workspace One Access, Mobile Device Management (MDM), Mobile Email Management (MEM), Mobile Application Management (MAM), Content gateway and per-App Tunnel.
• Collaborate with clients to understand their business requirements and design VMware Workspace ONE UEM solutions that meet their needs.
• Lead the implementation and configuration of Workspace ONE UEM solutions, ensuring best practices and security standards are followed.
• Supporting, patching, and troubleshooting various end-point devices such as laptops, workstations, mobile phones.
• Project design, architecture, and best practices for configuring and maintaining an enterprise Workspace ONE environment.
• Data Analysis: Collaborate with business users to understand data requirements.
• Analyze complex datasets and provide insights to support decision-making processes.
• Windows Patch & Software Rollout using SCCM & Workspace One UEM.
• Automation and Self-Service Projects: Spearheaded automation initiatives and self-service projects to streamline IT processes and empower end-users to resolve common issues independently.
• Scope: Remediation & Compliance of Windows and UNIX Servers.
• Windows and UNIX/Linux Server Remediation: Led the effort to assess, remediate, and ensure compliance of Windows and UNIX servers within the organization.
• Security Patch Deployment: Successfully deployed security patches to a total of 200 servers, ensuring they were up to date and protected against potential vulnerabilities.
• Scope: IT Infrastructure, End User Computing, and Windows 10 Migration Projects.
• Managed a team of 6 resources.
• Responsibilities
• IT Infrastructure Management: Oversaw the management and optimization of the organization's IT infrastructure, ensuring the reliability, performance, and security of critical systems and network resources.
• End User Support: Provided leadership and guidance in the delivery of end-user support services, ensuring prompt and effective resolution of IT-related issues to maintain high levels of user satisfaction.
• Windows 10 Migration Projects: Led and managed Windows 10 migration projects to ensure a smooth transition from older operating systems,
• SCCM Administration: Administered Microsoft System Canter Configuration Manager (SCCM) for efficient software deployment, patch management, and system updates, ensuring the organization's IT environment was secure and up to date.
• Project Management: Successfully managed various IT projects, from planning to execution, ensuring they were completed on time and within budget. Coordinated project activities and resources to achieve project goals and objectives.
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