Operations Executive
Middle East
مجموع سنوات الخبرة :22 years, 7 أشهر
A Director of Operations makes sure that all aspects are covered and that company goals are met. They are responsible for everything from negotiations to budgeting and purchasing. In addition, they work closely with senior management in developing long-term operational strategies that help meet company objectives.
Middle East Security (MES) - Cairo, Egypt | March 2020 - Current
• Improved efficiency, eliminated bottlenecks, and streamlined processes by synchronizing work of diverse departments.
• Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
• Planned and managed crew schedules for Security operations in line with business and project demands.
• Mitigated risks across departments through root cause analysis and development of optimal solutions.
• Developed team culture focused on group success and continuous improvement.
• Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
• Determined operational strategies governing Security Management, bringing procedures and personnel in line with company values.
• Resolved process inefficiencies through effective analysis and resolution of deficient areas.
• Boosted efficiency with adoption and integration of new process and technology solutions.
• Achieved operational objectives through effective recruitment strategies and strategic planning.
• Kept staff performing at peak levels with clear objectives and hands-on strategies.
• Leveraged business intelligence data through proactive implementation of tracking and reporting systems.
• Supported Security operations with expert cross-functional collaboration by coordinating information flow across teams.
• Coordinated operational support for Security activities, organizing resources and teams to manage needs.
• Handled company-wide reporting systems, keeping managers informed of performance with real-time tracking data.
Securing All resort departments.
* Managing department according to
* Facilitated security awareness training and routine briefings for staff.
* Identified program issues, security requirements, and optimal solutions for program needs.
* Implemented physical security program and completed periodic security inspections to verify corporate
compliance.
* Controlled perimeter access to facility, visitor entrances and inspections, and alarm and guard response actions.
* Oversaw employee terminations, reinstatements, and certifications in line with team objectives.
* Directed activities of security support personnel according to operational policies and applicable regulations.
* Processed, submitted, and maintained employee records for background checks or government clearances.
* Coordinated security responses with fire and law enforcement agencies.
* Assessed risks to mitigate potential consequences of incidents and developed plans to respond to incidents.
* Standardized and updated security procedures based on operational requirements and policy updates.
* Checked property for violations for security policies and regulations, using CCTV and personal patrols to verify
conditions.
* Directed ethical, consistent security operations covering personnel, visitors and assets.
* Analyzed and evaluated security operations to identify risks or opportunities for improvement through auditing,
review, and assessment.
* Protected company and customer data by following information policies.
* Devised and practiced contingency plans for diverse emergencies and disturbances.
The Fifth Settlement - Cairo, Egypt | March 2020 - August 2020
• Reduced operational deficiencies and financial risks by analyzing key metrics and developing actionable solutions to close gaps.
• Improved district operations by revamping operations manuals, training programs, and job descriptions.
• Stayed current on district operations with regular reviews of operational reports and financial data.
• Built and maintained successful team by effectively directing, motivating, and disciplining staff.
• Recruited, hired, and onboarded all guards for district and maintained low turnover rate.
• Implemented, coordinated, and managed all aspects of Security operations across The Fifth Settlement district.
• Assessed locations Multiple times per month, verifying conditions and identifying improvement opportunities.
• Kept operations in compliance with MES industry regulations, policies and procedures.
• Managed territory effectively, monitoring team performance and KPIs to address deficiencies.
• Developed managers into successful leaders through training and hands-on support.
• Oversaw employee training and all staff management tasks.
• Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
• Managed daily workloads by organizing effective schedules and delegating tasks.
• Kept all paperwork current and compliant with internal standards and legal requirements.
• Contributed to effective decision-making with detailed reports on daily operations.
• Eliminated resource waste through effective monitoring and improved controls.
• Maximized employee performance with effective training and close mentoring.
Modernized operations by incorporating technological advances into areas such as route planning and driver
management.
* Protected workers through regular audits and strict enforcement of strong safety behaviors.
* Contributed to financial management and business profitability by assisting with price structuring and budget
planning.
* Oversaw fleet maintenance, keeping vehicles in good operating condition.
* Tracked and improved supply chain management by establishing specific performance measurement systems.
* Controlled costs and improved performance by selecting, qualifying and continuously evaluating logistics carriers.
* Managed shipping documentation and company records detailing inventory levels, production activities, and
other important metrics.
* Maintained and developed positive business relationships with customers key personnel involved in logistics
activity.
* Lessened environmental impact with thorough audits of storage, distribution and transportation procedures.
* Optimized schedules and work assignments, factoring in employee knowledge and abilities and coverage
demands.
* Tracked performance of supply chain systems by setting up on-going monitoring and reporting systems.
* Helped different departments meet production requirements by planning optimal strategies to manage materials
flow.
* Met customer needs with routine and expedited services.
* Managed training for new and existing employees to cover topics such as quality control, customer relations, and
hazardous material handling procedures.
* Achieved financial targets with effective negotiation of transportation rates and services.
* Spearheaded initiatives to overhaul equipment and vehicles, helping operations stay ahead of the competition.
* Helped management make effective decisions on issues like scheduling and pricing.
Securing All resort departments.
* Managing department according to IHG standards.
* Adjusting the Access Control system throughout the whole complex as per IHG Standards and liability capacity.
* Adjusting the forms and disclaimers to meet the legal terminology of the Egyptian code and IHG Standard liability
capacity.
* Oversaw employee terminations, reinstatements, and certifications in line with team objectives.
* Manage Assessments.
* Implementing the governmental paperwork needed to run the operation.
* Devised and practiced contingency plans for diverse emergencies and disturbances.
* Controlled perimeter access to facility, visitor entrances and inspections, and alarm and guard response actions.
* Directed activities of security support personnel according to operational policies and applicable regulations.
* Implemented physical security program and completed periodic security inspections to verify corporate
compliance.
* Coordinated
Orascom Hotels & Development El Gouna - Gouna, Egypt | August 2008 - October 2011
• In charge of more than 650 static guards and supervisor.
• Prepared the overall security plan and managed the security operations of the organization, including assignments and staffing successful planning and budget control.
• Directed the investigations of property loss, thefts and unlawful activities.
• Provide timely reports and to the firm Management.
• Manages all the security costs through financial analysis and contractor/vendor negotiation.
• Maintained and conducted a routine checkup of several sites in the firm and analyzed shortcomings present in it.
• Monitored the performance of the security units installed at the firm and reported the shortcomings to the management board.
• Researched market constantly to gain knowledge of the latest trends in security system implementation and possible security threat.
• Recommended installations of new/ latest security systems or a possible up-gradation in the existing systems.
• Conducted annual research on crime risk analysis for the firm on the basis of current crime rate prevailing in the location.
• Manage successfully to maintain an almost zero rate in crime rate with a population more than 20, 000 workers and more than 40, 000 residents.
Defused conflicts by using de-escalation and crisis management techniques.
* Patrolled public areas to detect irregularities and prevent unauthorized entry.
* Investigated disturbances, alarms, and unusual activities.
* Permitted authorized persons to enter property and monitored entrances and exits.
* Interacted cordially when communicating with public.
* Searched bags or belongings and seized prohibited items.
* Upheld building security protocols by distributing personnel to cover all access points.
* Operated radio or telephone equipment and console monitors.
* Maintained detailed documentation, logged inspections, and incident reports.
* Worked closely with local law enforcement to collect, review, and transfer evidence.
* Warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
* Secured building against intrusion by routinely checking and locking windows and doors.
* Identified security concerns through regular facility and equipment inspections.
* Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals.
* Monitored multiple building and grounds areas with CCTV feeds.
* Locked doors and gates of entrances and exits to secure buildings.
* Minimized security breaches with effective locking and monitoring procedures.
* Kept security and facility managers updated on security activities and incidents with thorough daily reports.
* Detected problems as either in-uniform or plain-clothes security team member.
* Secured building entrances and exits, manning security stations and preventing unauthorized access.
* Protected building users by screening vehicles, staff and visitors.
* Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain
security of premises.
* Identified security issues with foot patrols of building and grounds.
* Detected contraband items with thorough examinations of bags, boxes and personnel.
• For Special Forces officer in Tora Central Security Sector Maadi, Cairo.
• Securing the Israeli Ambassador's house and the surrounding area.
• Inspecting and overseeing the functions of the patrol officers and detectives to ensure compliance with the Department policies, procedures, regulations and standards.
• Supervising the administrative and support functions of non-sworn personnel.
• Inspecting personnel, facilities, and tactics for safety and/or training needs.
• Maintaining liaison with numerous municipal, government, civic organizations, and private citizens to establish and maintain rapport to facilitate Department's functions and to promote neighborhood safety and community policing programs.
| Police Academy | Cairo, Egypt | 2001 General training courses of the Special Forces in Police Institute-Armed trucks training courses in the Central Security Sector Police institute-Special Forces training course with the participation of the Egyptian military forces forPolice institute, including the:Following skills- Diving master (one star- Fire control and internal civil defenseMilitary forces- Securing vital buildings- Attack and violence control (riot / strikes)- Course of police advanced operations andMissions- Curse of touristy securityPassed all the exams of the United Nations forces (SWAT)General training courses in fire fighting.Sniper course and tactical shooting in the police institute.
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