Mahmoud Saif

• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report to management.
• Motivate team members.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity and risk-taking.
• Suggest and organize team building activities.

 Introducing potential customers from different nationalities and with diverse backgrounds to our services.
 Helping potential customers to get the best value of their holiday budget and encouraging them to spend quality time.
 Updating my knowledge about the most recent traits in our industry and the most demanded requirements of families and business people.
 Applying intense sales and closing skills to seal the deal with the potential client and accomplishing the preset sales targets.

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

1. helping to develop a customer service policy for an entire organisation.
2. managing a team of customer services staff.
3. handling face-to-face enquiries from customers.
4. communicating courteously with customers by telephone, email, and face to face.
5. meeting with other managers to discuss possible improvements to customer service.
6. training staff to deliver a high standard of customer service.
7. developing feedback or complaints procedures for customers to use.
8. writing reports analysing the customer service that my organisation provides.
9. being involved in staff recruitment and appraisals.