HRBP
Americana
Total years of experience :8 years, 8 Months
Americana - Saudi Arabia (HRBP - KSA Cluster Manager)
Assesses and anticipates HR-related needs. Communicating needs proactively with our HR
department and business management, seeks to develop integrated solutions. formulating
partnerships across the HR function to deliver value-added service to management and employees
that reflects the business objectives of the organization.
* Conducts meetings with respective business units.
* Consults with line management, providing HR guidance when appropriate.
* Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and
policies.
* Manages and resolves complex employee relations issues. Conducts effective, thorough and
objective investigations.
* Maintains in-depth knowledge of legal requirements related to day-to-day management of
employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal
department as needed/required.
* Provides day-to-day performance management guidance to line management (e.g., coaching,
counseling, career development, disciplinary actions).
* Works closely with management and employees to improve work relationships, build morale, and
increase productivity and retention.
* Provides HR policy guidance and interpretation.
* Develops contract terms for new hires, promotions and transfers.
* Assists international employees with expatriate assignments and related HR matters.
* Provides guidance and input on business unit restructures, workforce planning and succession
planning.
* Identifies training needs for business units and individual executive coaching needs.
* Participates in evaluation and monitoring of training programs to ensure success. Follows up to
ensure training objectives are met.
Multi Brand Human resources & Training Assistant Manager)
Responsible for creating and implementing training programs and overseeing the development of careers.
Sets performance metrics, evaluates productivity, and helps workers create long-term career plans.
* Develop, implement, and monitor training programs.
* Supervise technical training for staff.
* Conduct orientation sessions
* Create brochures and training materials.
* Develop visual aids and presentations.
* Create testing and evaluation processes.
* Prepare and implement training budget.
* Evaluate Training needs and plan training programs accordingly.
* Conduct performance evaluations.
* Provide performance feedback.
* Provide leadership development education.
* Build solid cross-functional relationships.
* Provide logistical support, course development, delivery, evaluation, process measurements, and
cost management.
* Plan the implementation and facilitation of activities and events, budget spending, material
production and distribution, and other resources to ensure that operations are managed within
authorized budgets.
* Assist with the development of strategic plans.
Managed the training calendar for the entire fiscal year.
* Conducting on filed training audit's
* Analyzed each department's training needs and developed new training
* programs based on the analysis
* .Presented training information via role playing, simulations and team exercises.
Americana - Al-Khobar, Saudi Arabia (Restaurant General Manager)
* leading Retail with diverted Culture Team (Mixed Nationalities) to: Achieve the vision and The
Strategy of the Company.
* Being A Market Leader by maintaining Significant Customer Satisfaction.
* Leading the Development Process for all the Team in my Retail to have a Bench Plan of Well
Trained Calibers.
* Create an action plan and working properly with the team to execute it to
achieve our Sales & Profit Targets.
* Handling Customer Complaints and act as a Role Model for Customer
Satisfaction.
Recruited, managed and mentored an average of \[6\] new customer service representatives per
year.
* Created training manuals targeted at resolving even the most difficult customer issues.
* Developed, implemented and monitored programs to maximize customer satisfaction.
* Addressed negative customer feedback immediately.
* Effectively communicated with team members to maintain clearly defined expectations.
* Effectively managed departmental expenses to stay within allocated budget.
* Recommended changes to existing methods to increase the accuracy, efficiency and
responsiveness of the customer service department.
Conduct Market Research for Companies, Banks, Launching New Products
