Account Manager
Agility - Kuwait
Total years of experience :9 years, 3 Months
Senior Executive - Account Management | Shipa delivery - Agility
12/02/2022 - Current
• Communicating with clients and merchants about their shipments by emails or calling or chatting.
• Manage daily shipments and facilitate all logistics needs for customers and carriers.
• Investigated and resolved customer inquires and complaints in an empathetic manner.
• Solve unresolved customer issues.
• Communicated with dispatchers, warehouses and customers regarding outgoing orders.
• Emailed suppliers, carriers and customers with shipping updates by doing daily reports of their shipments.
• Providing solutions to clients involving various modes of transportation
• Develop relationships with customers by meeting their needs.
• Set monthly and daily sales goals for outbound call team according to company objectives.
• Monitored calls by listening in randomly.
• Ensured script was always followed by team members on call.
• Provided guidance, instruction, direction and leadership to the team. • Provided feedback to team members to help achieve desired results.
• Daily leads report ( Inbound calls - Social media - Online ) • Daily after sale report ( Service reminder - Recall )
Proceeding outbound and inbound calls, Performing surveys regarding the customers of Mercedes-Benz regarding their visits to the showrooms and the service centers. In addition, reminding the customers about their car service timings and arranging with them appropriate appointments. Which also allows me to answer their inquiries, solve their complaints and assure their satisfaction. Also, being part of the social media platforms which are Instagram, Twitter, Linkedin and Google Views. Due to social media, I take care of the customers inquires and complaints by answering them through comments or direct messages.
Clear the shipments and transfer them to the office (consolidation, liquidation, statements), Create national express invoices, Communication with customers, Daily update the customers about their shipments.
Accomplishments: Certificate for award standing (2017-2018)
Answering incoming calls and contact with customers, Manage and resolve customer’s complaint, Follow up customers calls.
Accomplishments: Experience Certificate, Bronze and Silver award certificate for outstanding quality (June-July 2015)
Certificate dealing with difficult people from knowledge consultant.
Answering incoming calls and contact with customers, Manage and resolve customer’s complaint, Follow up customers call.
Accomplishments: Experience Certificate, Bronze and Silver award certificate for outstanding quality (June-July 2015)
Certificate dealing with difficult people from knowledge consultant.