Sales Account Manager
Appy Innovate-Saudi
Total years of experience :12 years, 9 Months
• Identify and target potential clients through proactive lead generation and networking. Business-to Business (B2B)
• Conduct market research to understand industry trends and customer needs.
• Present and demonstrate our products/services to prospective clients.
• Build and maintain strong, long-lasting customer relationships.
• Achieve and exceed sales targets and KPIs.
• Collaborate with cross-functional teams to ensure seamless customer onboarding and satisfaction.
• Stay up-to-date with industry developments and competitor offerings.
• Monitor cash flow in companies and control money transmission tools.
• Managing bank accounts, maintaining financial records, performing banking operations, providing financial advice to the company.
• Check all cash payment vouchers and invoices
• supporting documentation is in line with financial policies and procedures
• Receive, record, raise cash or bank receipt vouchers and deposit/distribute all cheques or cash receipts
• Draft and distribute cheques/documents/memos to various banks to ensure bank transactions are completed and the accurate maintenance of financial record
• Handling the cash management system.
Developed and executed highly successful social media campaigns that led to a 30% increase in -
. website traffic and a 20% increase in sales
• Conducted market research and competitor analysis to identify trends and opportunities, leading to the development of targeted digital marketing campaigns that boosted brand awareness and customer
engagement.
• Managed email marketing campaigns resulting in a 40% increase in open rates and a 25% increase in
click-through rates, leading to a significant increase in revenue.
• Receive, record, raise cash or bank receipt vouchers and deposit/distribute all cheques or cash receipts
• Check all cash payment vouchers and invoices.
• Handling the cash management system.
• Data Collection and Cleaning: . Gather data from internal databases, external sources, or design and implement data collection processes. . Ensure data integrity by identifying and correcting errors, inconsistencies, or missing data. . Prepare data for analysis by transforming it into usable formats.
• Data Analysis: . Apply statistical techniques and data modeling to uncover trends, correlations, and anomalies within datasets. . Develop and maintain metrics and KPIs (Key Performance Indicators) for tracking business performance. . Conduct exploratory analysis to generate hypotheses and uncover hidden insights.
• Visualization and Reporting: . Create clear and informative visualizations (charts, graphs, dashboards) to effectively communicate
findings. . Prepare concise reports summarizing data analysis results and their implications for decision-making.
• Stakeholder Communication: . Present findings and recommendations to non-technical audiences in an understandable and impactful way. . Collaborate with business teams to translate data insights into actionable strategies.
• Process Improvement: . Recommend and implement enhancements to data collection, storage, and analysis processes to improve efficiency and accuracy.
• Customer Service Focus: . Proactively welcome customers and identify their needs. . Demonstrate in-depth product knowledge and answer customer questions thoroughly. . Provide personalized recommendations aligned with customer interests.
Resolve customer concerns, returns, and exchanges in accordance with company guidelines.
• Sales Performance: . Achieve or exceed personal and storewide sales targets. . Utilize suggestive selling techniques to enhance sales opportunities. . Accurately process transactions through the point-of-sale (POS) system. Store Presentation & Operations: . Maintain attractive visual displays and ensure proper product placement. . Restock merchandise to maintain availability and organization. . Participate in inventory control and report discrepancies.
• Teamwork: . Collaborate with colleagues to provide a seamless customer experience. . Share product knowledge and best practices to support team success. Retail
• Customer Engagement: . Greet customers warmly and proactively offer assistance to identify their needs. . Build rapport with customers by providing excellent product knowledge and demonstrating features and benefits. . Offer product recommendations tailored to customer preferences.
• Sales Excellence: . Meet and exceed individual and store sales goals. . Upsell and cross-sell products and services where appropriate to enhance the customer experience. . Process sales transactions accurately and efficiently at the point-of-sale (POS) system.
• Merchandising and Store Upkeep: . Maintain a visually appealing store environment by organizing merchandise displays. . Ensure shelves are well-stocked and products are neatly arranged and priced correctly. . Perform light cleaning duties to maintain store appearance.
• Inventory Management: . Assist with inventory counts and stock replenishment. . Report any stock discrepancies or damaged items.
• Customer Service: . Handle customer inquiries, returns, and exchanges thoughtfully and according to company policies. . Address customer complaints with patience and professionalism, escalating to management when
necessary.
• Answer incoming calls in a timely manner, adhering to quality and productivity standards. Maintain a
friendly and helpful demeanor throughout all calls.
• Actively listen to customer concerns, identify the root cause of issues, and provide clear solutions or escalate to appropriate teams as needed.
• Go beyond basic solutions to ensure customer satisfaction. Empathize with customer experiences and offer genuine assistance.
• Maintain in-depth knowledge of company products, services, policies, and procedures to accurately inform customers.
• Carefully record customer interactions, resolutions, and feedback in the companys CRM system or
designated databases.
• Identify opportunities to recommend additional products or services that align with customer needs.
• Contribute to a positive team environment through knowledge sharing and supporting colleagues when needed.