mahmoud shoukry

Manage inbound communication based actions needed (test drives, FAQ’s).

Call cold prospects actively (drive-in traffic).

Collaborate and assist Showroom Sales team to boost.

Make Purchase Anniversary calls.

Conduct mini surveys as and when requested by the Showroom Manager

Support New Car Delivery process

•Manage large amounts of incoming calls
•Generate sales leads
•Identify and assess customers’ needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Meet personal/customer service team sales targets and call handling quotas
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
•Follow communication procedures, guidelines and policies
•Take the extra mile to engage customers