Mahmoud Skaik

- Map Oracle Cloud capabilities (SaaS, PaaS, IaaS, etc.) to clients’ needs. - Work with sales teams to prepare technical and financial proposals, pricing sheets, demos, and presentations. - Educate clients on how Oracle Cloud solutions improve digital sales, payments, and customer journeys.
- Act as a consultant for clients adopting Oracle Cloud for their e-commerce operations. Use Oracle Analytics Cloud to generate insights on online sales, customer behavior, and ROI.
- Stay up to date with Oracle product updates, certifications, and partner programs.
- Suggest process improvements and new digital commerce features that enhance the company’s Oracle-based offerings.
- Managed operations and company social media presence.

- Designed and improved ontologies through research and data mapping.
- Maintained Golden Set Members (GSMs) with accurate job titles and descriptions.
- Utilized Microsoft Excel, QDA Miner, WordStat, and Stanford Protégé for analysis.

- Managed online store operations via Hybris (HMC, CMS Cockpit, Product Cockpit, CS Cockpit, WCMS).
- Oversaw catalogs, orders, and customer service workflows.
- Coordinated improvements, bug fixes, and updates with store managers.
- Managed payment gateways (HyperPay) and scheduled social media content.
- Supported HR recruitment activities, including posting vacancies and candidate communication.
- Handled customer service tickets in JIRA, ensuring SLA compliance.