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Mahmoud Soliman, Director - Business Development & Customer Care

Mahmoud Soliman

Director - Business Development & Customer Care·Ellington Properties Development LLC

United Arab Emirates

Bachelor's degree, philosophy

Work experience

Total years of experience: 18 years, 3 months

Director - Business Development & Customer Care

November 2020 - Present

Ellington Properties Development LLC

Dubai, United Arab Emirates

November 2020 - Present

heading the business development and customer care departments.

Company industry:
Real Estate
Job role:
Management

Senior Manager Business Development

September 2019 - Present

Ellington Properties Development LLC

United Arab Emirates

September 2019 - Present

Managing a team of BDMs overseeing India, GCC, UK, CIS, Africa and UAE.

Company industry:
Real Estate
Job role:
Training and Development

Business Development Manager

February 2018 - Present

Ellington properties development llc

United Arab Emirates

February 2018 - Present

Handling UAE, GCC, Africa, India, and London.
Relationship building of current agents for further development and growth. To establish new agents network. Find different ways to expand agents’ network and assist business development to form effective strategies, which includes agents’ presentation, training, support materials, bonus and incentive structure, competitive analysis, outdoor meetings, etc. Maintain regular communications and provide regular feedback to agents. Identify issues and areas where improvement is required to increase overall performance of the Agents Programme. Always stay Top-of-Mind with assigned clients. To maintain reports provided and provide feedback as established.

Company industry:
Real Estate
Job role:
Training and Development

International Business Development Executive (Acting as Manager)

February 2017 - February 2018

Damac properties

Dubai, United Arab Emirates

February 2017 - February 2018

Relationship building of current agents for further development and growth. To establish new agents network. Find different ways to expand agents’ network and assist business development to form effective strategies, which includes agents’ presentation, training, support materials, bonus and incentive structure, competitive analysis, outdoor meetings, etc. Maintain regular communications and provide regular feedback to agents. Identify issues and areas where improvement is required to increase overall performance of the Agents Programme. Always stay Top-of-Mind with assigned clients. To maintain reports provided and provide feedback as established.
Managing a team of executives and monitoring the performance and assuring support is provided to meet KPIs. Sending portfolio feedback and report to senior management.

Company industry:
Real Estate
Job role:
Training and Development

Senior Customer Care specialist (Apple Care account)

September 2015 - February 2017

Apple inc / teleperformance

Dubai, United Arab Emirates

September 2015 - February 2017

Analyzing clients business and offer ways to improve by using Apple products, Handling Exception requests and determining if an exception should be granted to cover repairs.
Managing new teams during nesting periods, providing product training sessions, monitoring team performance and sending daily And MTD reports to the upper management.
Following up with clients and escalation making sure the issue is solved and client is satisfied.
Contacting repair centers to follow up on the repair status and keeping customers updated to make sure the customer is satisfied at the end of his contact experience with the customer service

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Team manager Sirius XM USA( sales and customer service )

July 2012 - September 2015

stream global services - company of converges

Cairo, Egypt

July 2012 - September 2015

Handling customer complaints and insuring solutions and answers for each and every question, handling directed calls and trying to Collect or help figure out a payment plan for customer who are late for payments, also selling subscriptions and devices to the Customers.
Handling supervisor requests, credit and balance adjustments, transferring accounts ownership and promos requests.
Providing product training sessions

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Tour operator/ representative chief / tourism manager

October 2005 - January 2010

Just Egypt

Cairo, Egypt

October 2005 - January 2010

Selling tour packages customized and planed for groups, making reservations for flights, hotels, transportation and entertainment. Managing team of tourism representatives to insure the quality of service with all customers. Following on the customers and the Progress all over Egypt.
As Assistant tourism Manager. I managed the tourism operation team of Tour Operators and tour managers.

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Cairo university

June 2010

June 2010

Bachelor's degree, philosophy

Egypt

GPA (percentage): 87%

GPA (percentage): 87%

philosophy

Skills

Hospitality
Expert
Hospitality
Expert
Team Management
Expert
Team Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Technical Support
Expert
Technical Support
Expert
Customer Focus
Expert
Customer Focus
Expert
Mac pages numbers and keynote
Expert
Mac pages numbers and keynote
Expert
Microsoft office
Expert
Microsoft office
Expert
management
Intermediate
management
Intermediate
hospitality
Expert
hospitality
Expert
technical support
Expert
technical support
Expert
customer service
Expert
customer service
Expert
troubleshooting
Expert
troubleshooting
Expert
team management
Expert
team management
Expert
Business development
Expert
Business development
Expert
Marketing
Expert
Marketing
Expert
Project management
Expert
Project management
Expert
Hospitality
Expert
Hospitality
Expert
Team Management
Expert
Team Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Technical Support
Expert
Technical Support
Expert
Customer Focus
Expert
Customer Focus
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
Apple Tier 2 senior technical Support
apple care
Jun 2016