Mahmoud Yassine, IT Support Engineer

Mahmoud Yassine

IT Support Engineer

Consolidated Contractors Company - United Arab Emirates

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Computer Information Systems
Experience
14 years, 4 Months

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Work Experience

Total years of experience :14 years, 4 Months

IT Support Engineer at Consolidated Contractors Company - United Arab Emirates
  • United Arab Emirates - Abu Dhabi
  • My current job since May 2011

• Network Administration, Infrastructure Management, Project Management, Technical Support.
• Hardware & Software Installation, Configuration & Maintenance, Troubleshooting & User Support.
• Networking Tools: Enterprise Edition Switch Firmware, Hyper Terminal, Remote Desktop Management.
• Installing, Upgradation, Troubleshooting & Performance Tuning, Configuring Servers, Disaster Recovery Backup .
• Configuring and Maintaining DHCP, DNS, ISA and WINS Servers.

Collection Agent at Abu Dhabi Islamic Bank
  • United Arab Emirates - Abu Dhabi
  • December 2006 to August 2007

Claim for the due Payments.
• Call Customers to remind them of the due and overdue payments.
• Make notes about the customer and dates they wish to pay and follow up
and update.

data entry operator at Salem Freight International (SFI)
  • United Arab Emirates - Abu Dhabi
  • May 2006 to November 2006

Education

Bachelor's degree, Computer Information Systems
  • at Ajman University Of Science & Technology
  • June 2005

courses: Professional Courses & Certifications • Manage Engine Service Desk Plus course • Symantec Backup Exec 2014 course • MCTS (Microsoft Exchange 2010, Configuration) course

Bachelor's degree, CIS (Computer Information System)
  • at Ajman University Of Science & Technology
  • January 2000

,

Specialties & Skills

PC Networking
PC Software
Hardware Support
End User Support
Hardware Troubleshooting
Active Directory
Networking
Software Installations and troubleshooting
DOCUMENTATION
MICROSOFT EXCEL
MICROSOFT OFFICE
IT Procurement

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

MS Lync 2013 (Training)
Training Institute:
Inhose Training
Microsoft Exchange Servers 2010 (Training)
Training Institute:
New Horizon

Hobbies

  • fishing