Senior Relationship Officer, Merchant Acquiring
Abu Dhabi Commercial Bank - ADCB
مجموع سنوات الخبرة :12 years, 9 أشهر
• Promote and present digital payment solutions and other banking products to merchants as per their business needs.
• Lead, manage and build the merchant acquiring sales team.
• Maintain merchants’ relationships to ensure continuous growth and sales targets are achieved.
• Leverage prospect and contract new merchants and partners by presenting the appropriate solutions for the business.
• Prepare and update Merchant Agreement files.
• Work in close collaboration with the SME/Corporate Relationship Managers for referrals and securing appointments.
• Create sales schedules for the Acquiring team, follow up and provide regular updates.
• Develop and implement a business plan to grow the business.
• Build and manage the relationships of key accounts.
• Generate, maintain and increase business opportunities with existing merchants.
• Train the merchant staff on the product as and when required.
• Prepare reports as required regarding business development including market comparison analysis, business opportunities, recommendations, etc.
• Support the business in any way as required to ensure its effective operation.
• Design and present PowerPoint or other presentations as needed to close deals.
• Ensure that cross-selling off other banking products such as loans,
credit cards, deposit accounts, etc. is affected while Bank on Policies are followed.
• Gather and share market/competitor intelligence and inform Channel Head about any gaps in product offering compared to peers.
• Liaise with other departments at Bank One to facilitate smooth operations and ensure prompt and accurate delivery of service.
• Ensure that customer satisfaction levels are high & such that.
• Customer referrals are generated given good services.
• prepare documents checklist for the new Terminal signed-up merchants and forward the same to SMSO for review.
• Follow up for recovery from Merchants due to transaction charged back amounts.
• Provide site visit information written report on a daily basis to Relationship Officer.
• Training the merchants to identify and control card related fraud activity.
• Good technical and understanding of payment gateway platforms such as CyberSource, MPGS.
• Strong experience selling E-commerce platform to Merchants.
• Welcome customers by greeting them and offering them assistance. Advise customers by providing right information of the products. Giving sales
presentations to a range of prospective clients.
• Answering client questions about credit terms, products, prices and availability.
• Review and verify transactions to ensure proper processing according to established quality standards.
• Describe promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for additional banking services.
• Communicate effectively with customers, managers, and co- workers though a variety of channels including email, phone, traditional mail, and through the use of various office machines Daily use of Microsoft Office: Word, Excel, and Outlook.
• Distribute incoming emails and process out-going emails.
• Educate customers on product options and technology issues
• Cross selling and promoting retail products (personal loans, credit cards, and Fixed Deposits).
• Check status of bank accounts, explain incurred fees and help customers with any issues pertaining to account.
• Sells products by establishing contact and developing relationships with prospects, recommending solutions.
• Preparing and submitting sell contracts for orders.
• Negotiating all contracts with prospective clients.
• Meeting and exceeding sales goals.
• Built and maintain high net worth client base by recruiting new clients and keeping existing ones to maintain a long-term relationship.
• Ensure handling and covering all customer service requirements to ensure services excellence.
• Assist in developing staff skills and creating teamwork.
• Follow up with other (Credit/ Operations) Departments, to finalize pipeline cases and ensure speedy bookings.
• Maintain high quality service to our customer by welcoming smile, good attitude, answering phone calls & getting back to customers.
• Maintain awareness of bank’s products such as (Personal loan, auto Loan, credit cards, home mortgage, accounts and saving plans).
• Provide information, guidance and advice to customers through an excellent customer service to answer Their queries and reach the level of satisfaction.
• Liaise with various departments within the bank and resolve queries and problems.
• Market the bank product and provide telemarketing support.
• Strategic planning, Risk management and evaluation, Good Knowledge of finance and accounting.
• Satisfy customer demands to offer bank products.
• Follow up the customers over the phone.
• Distribute incoming emails and process out-going emails Strategic planning, Risk management and evaluation, Good Knowledge of finance and accounting.
• discussing the financial requirements of clients and providing financial advice to clients.
• Loan consultation and Developing processes that reduce the time taken in processing loan applications and Online banking.
• Welcome customers to the store and answer their queries Pioneered.
• Comply with inventory control procedures.
• Build productive trust relationships with customers.
• Team up with co-workers to ensure proper customer service.
• Handle returns of merchandise & Cross sell products.
• Process POS (point of sale) purchases.
• Actively seek out customers in store.
• Maintain in-stock and presentable condition assigned areas.
• Ensure high levels of customer satisfaction through excellent sales service.
acceptable
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