Health Information System Trainer
Primary Health Care Corporation
Total years of experience :20 years, 5 Months
Design, plan, and deliver appropriate training including:
* Clinical Information Systems (CIS) specific training such as:
- ESM Scheduling & appointment (Call Center 107)
- ESM/ERM Training to HC registration staff.
- Training for any CIS updates to the workflow and related operation projects.
* Training in effective use of computers and information technology including Microsoft Office programs, related policies, and procedures.
Develop Training Material:
* Assist with development and implementation of training materials and procedures related to clinical applications.
Conduct training:
* Support staff in all applications.
* Provide educational updates on applications to all staff through classroom sessions and one-on-one sessions.
* Support all heads and department employees in leveraging on the information system to better understand processes and result in better outputs.
Monitoring:
Monitor the effectiveness of the training, reporting deficiencies to HIS Training Manager.
Responsible of the following:
- Managing and maintaining all client devices (Desktop PCs, Laptops and Tablets).
- Managing and maintain running server as (AD DC, IIS, DNS, DHCP, TMG)
- supervising and training computer operators, and being the consultant for computer problems beyond the knowledge of technical support staff.
- Teaching The Technical Support courses such as A+ and Network+.
- Managing the required support when needed from any employee.
- Handling any Database connection problems which appears in front of the employees.
1. Previous employment: 16/12/2008 to 1/12/2011 Infocenter Training & Consulting Doha, Qatar
Testing Department Supervisor
• Monitoring and administering both PBT and CBT Exams through ICDL, Pearson VUE and Prometric.
\[Part time\]
Instructor
Workshop: Innovative Teachers Network (ITN)
Building knowledge of how to create virtual classrooms.
Assisting students to activate Research skills to be able to follow the educational and scientific development.
System Administrator
Managing Domain of 200 Pcs with the following infrastructure.
o Windows Server 2003.
o Microsoft SQL server 2000.
o ISA server 2006.
o Windows XP and Vista.
Instructor (Free Lance)
Teaching the following:
* ICDL.
* A+.
(Part Time)
* Monitoring the performance of the Exams Database of the ICDL scholarship.
* Creating the essential reports and send it to the Head Office.
* Attending the training at the Training centers to make sure that they apply the rules and to evaluate the Training level.
SADAT City, Egypt
System/Database Administrator
o Managing the "Lawson" Software to Achieve Safety and Traceability of Internationally Sourced Ingredients.
o Managing & maintain the SQL Database server.
o Monitoring the system performance.
o Preparing daily & monthly reports to the head office.
• Install and configure Microsoft SQL Server 2000.
• Manage and maintain databases.
• Monitor and optimize databases.
• Help the employees to connect to the databases.
Design and Install Telephone system for the clients who need to have a PBX phone systems such as Panasonic 824 or similar systems.
install the required software which needed to manage the telephony system and controls the Cost.
Troubleshooting when required.
• Bachelor of Agricultural sciences, Faculty of Agriculture - Alexandria University 2002.