senior agent &customer Services
viva telecom.
Total years of experience :5 years, 10 Months
Supporting team leader in handling team members performance, monitoring agents activities ( login/logout - not ready -#of calls), submitting daily feedback on daily allocation, taking and handling hard calls, communicating with supporting departments in processing payment, transactions, following up on customer cases, generating daily performance reports.
1. To keep all Employees files up to date with CVs, copies of certificates and passport, and other documents as instructed by HR Manager, and submit reports on gaps in filing system to HR Manager as requested.
2. To keep all Employees files up to date with observation reports and other documents as instructed by Manager, and submit reports on gaps in filing system to Manager as requested.
1.Assists Management/ HR Manager in the recruitment process.
2.Maintains employee personal files & update them
5.Prepare the daily attendance report.
March 2007 - January 2009
Sales Marketing Abar Solutions Ltd (Kuwait)
September 2006 - February 2007
Data Entry Offiver&Executive Secretary Ministry of Industry & Commercial ( Kuwait)
High Institute for Computer & Information System. Batch 2005 Computer Experience