Bayt.com
Mahmoud Hassan, Technical Support Representative

Mahmoud Hassan

Technical Support Representative

Link Dot Net

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Greek and Roman Archeology
Experience
4 years, 11 Months

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Work Experience

Total years of experience :4 years, 11 Months

Technical Support Representative at Link Dot Net
  • Egypt - Cairo
  • July 2012 to March 2013

 Respond customer's inquires and complaints.
 Handling technical issues which related to Internet Service.
 Troubleshoot any issues hinder the continuity of the service.
 Guarantee high level of customer care.

Customer Service Agent at Etisalat , Mobinil
  • Egypt - Cairo
  • April 2012 to July 2012

 Respond customer's inquires and requests.
 Handling customer's complaints.
 Maintains high level of customer Satisfaction via telecommunication.
 Guarantee high level of customer care.

Publicity Designer at G-Arts
  • Egypt - Cairo
  • December 2011 to March 2012

 Advertising and Promotion design .
 Using Photoshop and CorelDraw .
 Laser cutting and engraving .

Waiter at Radisson Blu Hotels & Resorts
  • Egypt - Cairo
  • June 2010 to August 2011

 Events and wedding parties organizing.
 Meeting and conferences setup .

Waiter at Concorde El Salam Hotels& Resorts
  • Egypt - Cairo
  • January 2008 to April 2010

 Events and wedding parties organizing.
 Meeting and conferences setup .

Education

Bachelor's degree, Greek and Roman Archeology
  • at Facult of Arts , Ain Shams University
  • June 2011

Specialties & Skills

Customer Service
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Microsoft Office 2003, 2007
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Internet
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Photoshop & Corel Draw
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Languages

English
Expert

Training and Certifications

Communication skills , time management and skills development Certificare (Certificate)
Date Attended:
November 2011
Valid Until:
December 2011
ICDL Certificate (Certificate)
Date Attended:
December 2011
Valid Until:
January 2012
Englisg Language Certificate (Certificate)
Date Attended:
January 2012
Valid Until:
February 2012
HR. and Customer Service Certificate (Certificate)
Date Attended:
March 2012
Valid Until:
April 2012