محمود محمد عبده أبوهارجة Abo Harga

 Support the planning, scheduling, and coordination of all required training for the sellers.
 Ensure all training mechanisms are implemented for all training classes.
 Partner with the regional training manager to develop and certify trainers and SMEs.
 Provide reports and statistics on SU specific training performance against goals.
 Partner with marketplace managers to identify appropriate training curricula for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology.
 Partner with program managers to scope program needs, training and language differences for target operating units and audiences.
 Design and Develop, using instructional design models (ADDIE, SAM) to develop blended learning curricula for seller support programs.
 Conduct training discovery sessions with stakeholders and subject matter experts including necessary front-end analysis to clearly define program and training outcomes, solutions, and success measures.
 Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
 Deliver training classes for sellers and internal teams.
 Deliver online training classes via the webinar tool. (GoToWebinar)
 Partner with leadership in interim and final evaluation of learner outcomes and performance to determine next steps.
 Administer the LMS for the site and localize training content for Associates into Arabic.
 Adapt existing learning content to make it relevant for new target audiences.

- Delivering Management & Soft Skills Courses.
- Dale Carnegie representative in seminars and outdoor meetings.
- Work out price lists, discounts, delivery terms, and sales quotas.
- Delivering Customized training to the private sector.
- Delivering Dale Carnegie courses to the government sector.
- Design customized training base on customer need.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.
- Conducting need based training programs in different fields.
- Conducting assessment before delivering the courses.
- Coach employees in private sector to improve their skills.

- Prepare sales & marketing action plan, competitor analysis and initiate contacts with new clients.
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Writing proposals for clients & Government tenders.
- Institute representative in seminars and outdoor meetings.
- Analyze marketing information provided through NMI registration systems and make recommendations on future activities.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.
- Act as PR officer and troubleshooter during all registration periods, and ensure smooth running of courses’ registrations.
- Liaise with printers and newspapers regarding advertisements.
- Coordinate and integrate trainer center’s different departments’ needs and requirements into the marketing action plan.
- Handle and devise a follow up system for customers’ complaints and suggestions.
- Achieving NMI target (2, 500, 000/-EGP per year)
- Budget and Sales Forecast.
- Achieve Institute target and design the monthly public schedule.
- Work out price lists, discounts, delivery terms and sales quotas.

- Conducting need based training programs in different fields.
- Possess excellent presentation, interpersonal, analytical, and team building skills with proven ability in conducting successful training, making reports.
- Trained and coach many Professionals, Students, Trainees and Workers at various levels in different areas.
- Hands on experience in Coaching, Mentoring, Evaluating and Upgrading students and employees.

- Assure customer satisfaction throughout follow-up training projects.
- Open new sales channels & Handle and devise a follow-up system for customers’ complaints and suggestions.
- Developed and launched integrated, multi-channel print, catalog, the web and direct marketing campaigns.
- Writing proposals for clients & Government tenders.
- Achieving LTC target (5, 000, 000/-EGP per year)
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Design opening presentation & updated company profile.
- Training plans & advice.
- LTC representative in seminars and outdoor meetings.
- Work out price lists, discounts, delivery terms, and sales quotas.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.

- Prepare sales & marketing action plan, competitor analysis and initiate contacts with new clients.
- Dealing with trainer from Egypt & UK & USA.
- Achieving Leaders target (2, 000, 000/-AED per year)
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Writing proposals for clients & Government tenders.
- Institute representative in seminars and outdoor meetings.
- Set sales objectives, forecasting, budgeting, organizing and sales force’s recruitment
- Open new sales channels & Handle all clients' issues.
- Company Representative in seminars and outdoor meetings
- Design monthly (flyers & brochures)
- Leading a team of 3 sales persons

Job responsibilities
- Initiate contacts with new clients & Open new sales channels.
- Set sales objectives and plan for acquirement them.
- Achieving New Horizons target (3, 000, 000/-AED per year)
- Assure customer satisfaction throughout follow up training.
- NHT representative in seminars and outdoor meetings
- Issuing & follow up invoices and receipts.
- Admin work, Customer Care, Manage phone, Coordination, etc.

NHT work summary:
1. During my work in New Horizons (NHT), project was completed training of all employees within Abu Dhabi Aircraft Technologies on the English language - More than 500 employees.
2. Project was completed training of all employees within Department of Finance on the Project Managements & ITIL V.3 Foundations training. - More than 250 employees.
3. Project was completed training of all employees within General Information Authority on MCTS. Net 2005 training. - More than 25 employees.
4. Project was completed training of all employees within Federal Environmental Agency on MCTS. Net 2005 & MCTS. Share Point 2007 training. - More than 50 employees.
5. Project was completed training of all employees within Etisalat on MCITP & MCTS. Net 2005 & MCTS. Share Point 2007 training. - More than 300 employees.
6. Project was completed within Ministry of Justices on Citrix training. - More than 35 employees.
7. Project was completed training of all employees within Department of Transportation on Microsoft Office 2007 & MS. Project training. - More than 250 employees.

 Lead, follow up and train a team of 4 sales persons.
 Set sales objectives and plan for acquirement them.
 Assure customer satisfaction throughout follow up training projects.
 Handle all Clients issues
 Design the monthly agenda
 Design the meeting’s agenda
 Company Representative in seminars and outdoor meetings

 Acquiring new clients.
 Public Relationship Representative.
 Writing training proposal.
 Issuing invoices and receipts.
 Making opening calls & meetings.
 Company Representative in seminars and outdoor meetings.
 Sending & receiving faxes, Customer Care, Coordination etc.

- Acquiring new clients.
- Public Relationship Representative
- Handle all Clients issues
- Administration of the office, Customer Care, Manage phone calls, Coordination, faxes etc.