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تم إلغاء حظر المستخدم بنجاح
محمود محمد عبده أبوهارجة Abo Harga, Program Manager

محمود محمد عبده أبوهارجة Abo Harga

Program Manager·Amazon

المملكة العربية السعودية

دبلوم, Leadership

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 9 أشهر

Program Manager

يناير 2018 - حتى الآن

Amazon

الرياض، المملكة العربية السعودية

يناير 2018 - حتى الآن

 Support the planning, scheduling, and coordination of all required training for the sellers.
 Ensure all training mechanisms are implemented for all training classes.
 Partner with the regional training manager to develop and certify trainers and SMEs.
 Provide reports and statistics on SU specific training performance against goals.
 Partner with marketplace managers to identify appropriate training curricula for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology.
 Partner with program managers to scope program needs, training and language differences for target operating units and audiences.
 Design and Develop, using instructional design models (ADDIE, SAM) to develop blended learning curricula for seller support programs.
 Conduct training discovery sessions with stakeholders and subject matter experts including necessary front-end analysis to clearly define program and training outcomes, solutions, and success measures.
 Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
 Deliver training classes for sellers and internal teams.
 Deliver online training classes via the webinar tool. (GoToWebinar)
 Partner with leadership in interim and final evaluation of learner outcomes and performance to determine next steps.
 Administer the LMS for the site and localize training content for Associates into Arabic.
 Adapt existing learning content to make it relevant for new target audiences.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
التدريب والتطوير

Consultant & Business Trainer

مارس 2014 - ديسمبر 2017

Dale Carnegie

الرياض، المملكة العربية السعودية

مارس 2014 - ديسمبر 2017

- Delivering Management & Soft Skills Courses.
- Dale Carnegie representative in seminars and outdoor meetings.
- Work out price lists, discounts, delivery terms, and sales quotas.
- Delivering Customized training to the private sector.
- Delivering Dale Carnegie courses to the government sector.
- Design customized training base on customer need.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.
- Conducting need based training programs in different fields.
- Conducting assessment before delivering the courses.
- Coach employees in private sector to improve their skills.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريب والتطوير

Marketing & Sales Manager

نوفمبر 2012 - فبراير 2014

National Management Institute

القاهرة، مصر

نوفمبر 2012 - فبراير 2014

- Prepare sales & marketing action plan, competitor analysis and initiate contacts with new clients.
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Writing proposals for clients & Government tenders.
- Institute representative in seminars and outdoor meetings.
- Analyze marketing information provided through NMI registration systems and make recommendations on future activities.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.
- Act as PR officer and troubleshooter during all registration periods, and ensure smooth running of courses’ registrations.
- Liaise with printers and newspapers regarding advertisements.
- Coordinate and integrate trainer center’s different departments’ needs and requirements into the marketing action plan.
- Handle and devise a follow up system for customers’ complaints and suggestions.
- Achieving NMI target (2, 500, 000/-EGP per year)
- Budget and Sales Forecast.
- Achieve Institute target and design the monthly public schedule.
- Work out price lists, discounts, delivery terms and sales quotas.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
الإدارة

Freelance Business & Soft Skills Trainer

مارس 2008 - يونيو 2013

Leaders Training Center

القاهرة، مصر

مارس 2008 - يونيو 2013

- Conducting need based training programs in different fields.
- Possess excellent presentation, interpersonal, analytical, and team building skills with proven ability in conducting successful training, making reports.
- Trained and coach many Professionals, Students, Trainees and Workers at various levels in different areas.
- Hands on experience in Coaching, Mentoring, Evaluating and Upgrading students and employees.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريب والتطوير

Senior Client Partner (Team Leader)

نوفمبر 2010 - أكتوبر 2012

Leadership Training & Consultancy

القاهرة، مصر

نوفمبر 2010 - أكتوبر 2012

- Assure customer satisfaction throughout follow-up training projects.
- Open new sales channels & Handle and devise a follow-up system for customers’ complaints and suggestions.
- Developed and launched integrated, multi-channel print, catalog, the web and direct marketing campaigns.
- Writing proposals for clients & Government tenders.
- Achieving LTC target (5, 000, 000/-EGP per year)
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Design opening presentation & updated company profile.
- Training plans & advice.
- LTC representative in seminars and outdoor meetings.
- Work out price lists, discounts, delivery terms, and sales quotas.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
المبيعات

Marketing & Sales Manager

يناير 2010 - أكتوبر 2010

Leaders Training Center

أبو ظبي، الإمارات العربية المتحدة

يناير 2010 - أكتوبر 2010

- Prepare sales & marketing action plan, competitor analysis and initiate contacts with new clients.
- Dealing with trainer from Egypt & UK & USA.
- Achieving Leaders target (2, 000, 000/-AED per year)
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Writing proposals for clients & Government tenders.
- Institute representative in seminars and outdoor meetings.
- Set sales objectives, forecasting, budgeting, organizing and sales force’s recruitment
- Open new sales channels & Handle all clients' issues.
- Company Representative in seminars and outdoor meetings
- Design monthly (flyers & brochures)
- Leading a team of 3 sales persons

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
المبيعات

Senior Business Development Manager

مارس 2007 - ديسمبر 2009

New Horiozns - UAE

أبو ظبي، الإمارات العربية المتحدة

مارس 2007 - ديسمبر 2009

Job responsibilities
- Initiate contacts with new clients & Open new sales channels.
- Set sales objectives and plan for acquirement them.
- Achieving New Horizons target (3, 000, 000/-AED per year)
- Assure customer satisfaction throughout follow up training.
- NHT representative in seminars and outdoor meetings
- Issuing & follow up invoices and receipts.
- Admin work, Customer Care, Manage phone, Coordination, etc.

NHT work summary:
1. During my work in New Horizons (NHT), project was completed training of all employees within Abu Dhabi Aircraft Technologies on the English language - More than 500 employees.
2. Project was completed training of all employees within Department of Finance on the Project Managements & ITIL V.3 Foundations training. - More than 250 employees.
3. Project was completed training of all employees within General Information Authority on MCTS. Net 2005 training. - More than 25 employees.
4. Project was completed training of all employees within Federal Environmental Agency on MCTS. Net 2005 & MCTS. Share Point 2007 training. - More than 50 employees.
5. Project was completed training of all employees within Etisalat on MCITP & MCTS. Net 2005 & MCTS. Share Point 2007 training. - More than 300 employees.
6. Project was completed within Ministry of Justices on Citrix training. - More than 35 employees.
7. Project was completed training of all employees within Department of Transportation on Microsoft Office 2007 & MS. Project training. - More than 250 employees.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

Sales Supervisor (Team Leader)

فبراير 2006 - فبراير 2007

Hi-Q Academy & Language and IT training center

مصر

فبراير 2006 - فبراير 2007

 Lead, follow up and train a team of 4 sales persons.
 Set sales objectives and plan for acquirement them.
 Assure customer satisfaction throughout follow up training projects.
 Handle all Clients issues
 Design the monthly agenda
 Design the meeting’s agenda
 Company Representative in seminars and outdoor meetings

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

Account Manager

سبتمبر 2005 - يناير 2006

New Horizons - Egypt

القاهرة، مصر

سبتمبر 2005 - يناير 2006

 Acquiring new clients.
 Public Relationship Representative.
 Writing training proposal.
 Issuing invoices and receipts.
 Making opening calls & meetings.
 Company Representative in seminars and outdoor meetings.
 Sending & receiving faxes, Customer Care, Coordination etc.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

Sales Outdoor

يونيو 2001 - مايو 2004

Alpha trading & company for printing equipments

مصر

يونيو 2001 - مايو 2004

- Acquiring new clients.
- Public Relationship Representative
- Handle all Clients issues
- Administration of the office, Customer Care, Manage phone calls, Coordination, faxes etc.

مجال الشركة:
التسويق
الدور الوظيفي:
المبيعات

التعليم

Certified Business Professional

أبريل 2007

أبريل 2007

دبلوم، Leadership

الإمارات العربية المتحدة

The CBP™ Leadership Certification equips the business professional with the skills and characteristics required for effective leadership. Effective leadership skills are in demand in every aspect of business and are recognized as an indispensable element for corporate success.

Certified Business Professional

أبريل 2007

أبريل 2007

دبلوم، Sales

الإمارات العربية المتحدة

المعدل التراكمي (نسبة مئوية): 100%

المعدل التراكمي (نسبة مئوية): 100%

The CBP™ Sales Certification lays the foundation for professional selling by developing the selling

Al Amideast - Future Generation Foundation

ديسمبر 2005

ديسمبر 2005

دبلوم، Business

مصر

Basic Business Skills Acquisition (BBSA) Program, sponsored by Future Generation Foundation. At Amideast. •Course included: •Business English •Business Writing •Presentation skills •Computer skills (Ms.office 2003,internet) •Certificate of recognition. "winning project"

Tanta University

أغسطس 2005

أغسطس 2005

بكالوريوس، Bsc. Of commerce

مصر

Bsc. Of commerce –Tanta university. Major: Accounting & Business

Skills

Account Management
Expert
Account Management
Expert
Consultancy
Expert
Consultancy
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Leadership Skills
Expert
Leadership Skills
Expert
Consultative Selling
Expert
Consultative Selling
Expert
MS.Office (03 & 07)
Expert
MS.Office (03 & 07)
Expert
Business Communication Skills
Expert
Business Communication Skills
Expert
Team Building
Expert
Team Building
Expert
IT Knowledge
Intermediate
IT Knowledge
Intermediate
Microsoft Project 2007
Intermediate
Microsoft Project 2007
Intermediate
Reporting Skills
Expert
Reporting Skills
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Account Management
Expert
Account Management
Expert
Writing proposals
Expert
Writing proposals
Expert
Sales & Marketing Skills
Expert
Sales & Marketing Skills
Expert
Team Management Skills
Expert
Team Management Skills
Expert
Communcations Skills
Expert
Communcations Skills
Expert
Planning Skills
Expert
Planning Skills
Expert
Sales Process
Expert
Sales Process
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Consultancy
Expert
Consultancy
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert

اللغات

الانجليزية
متمرّس
العربية
متمرّس

العضويات

English Club

Training

October 2012

التدريب و الشهادات

التدريب
Computer Training
NHT - UAE
Sep 2005
Soft Skills
New Horizons - UAE
Jan 2007
Management
Ken Blanchard - USA
Oct 2010
English Training
American University - Egypt
May 2004
Soft Skills
NHT - Egypt
Feb 2012
Soft Skills
National Management Institute
Jan 2012
Myers Briggs Type Indicator (MBTI)
Leadership Training & Consultancy
Aug 2011
Development & Soft Skills
Franklin Covey - USA
Aug 2011
Soft Skills
Franklin Covey - USA
Jul 2011

الهوايات

  • Playing football, basketball.