محمود محمد عبده أبوهارجة Abo Harga, Program Manager

محمود محمد عبده أبوهارجة Abo Harga

Program Manager

Amazon

البلد
المملكة العربية السعودية - الرياض
التعليم
دبلوم, Leadership
الخبرات
21 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 9 أشهر

Program Manager في Amazon
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ يناير 2018

 Support the planning, scheduling, and coordination of all required training for the sellers.
 Ensure all training mechanisms are implemented for all training classes.
 Partner with the regional training manager to develop and certify trainers and SMEs.
 Provide reports and statistics on SU specific training performance against goals.
 Partner with marketplace managers to identify appropriate training curricula for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology.
 Partner with program managers to scope program needs, training and language differences for target operating units and audiences.
 Design and Develop, using instructional design models (ADDIE, SAM) to develop blended learning curricula for seller support programs.
 Conduct training discovery sessions with stakeholders and subject matter experts including necessary front-end analysis to clearly define program and training outcomes, solutions, and success measures.
 Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
 Deliver training classes for sellers and internal teams.
 Deliver online training classes via the webinar tool. (GoToWebinar)
 Partner with leadership in interim and final evaluation of learner outcomes and performance to determine next steps.
 Administer the LMS for the site and localize training content for Associates into Arabic.
 Adapt existing learning content to make it relevant for new target audiences.

Consultant & Business Trainer في Dale Carnegie
  • المملكة العربية السعودية - الرياض
  • مارس 2014 إلى ديسمبر 2017

- Delivering Management & Soft Skills Courses.
- Dale Carnegie representative in seminars and outdoor meetings.
- Work out price lists, discounts, delivery terms, and sales quotas.
- Delivering Customized training to the private sector.
- Delivering Dale Carnegie courses to the government sector.
- Design customized training base on customer need.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.
- Conducting need based training programs in different fields.
- Conducting assessment before delivering the courses.
- Coach employees in private sector to improve their skills.

Marketing & Sales Manager في National Management Institute
  • مصر - القاهرة
  • نوفمبر 2012 إلى فبراير 2014

- Prepare sales & marketing action plan, competitor analysis and initiate contacts with new clients.
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Writing proposals for clients & Government tenders.
- Institute representative in seminars and outdoor meetings.
- Analyze marketing information provided through NMI registration systems and make recommendations on future activities.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.
- Act as PR officer and troubleshooter during all registration periods, and ensure smooth running of courses’ registrations.
- Liaise with printers and newspapers regarding advertisements.
- Coordinate and integrate trainer center’s different departments’ needs and requirements into the marketing action plan.
- Handle and devise a follow up system for customers’ complaints and suggestions.
- Achieving NMI target (2, 500, 000/-EGP per year)
- Budget and Sales Forecast.
- Achieve Institute target and design the monthly public schedule.
- Work out price lists, discounts, delivery terms and sales quotas.

Freelance Business & Soft Skills Trainer في Leaders Training Center
  • مصر - القاهرة
  • مارس 2008 إلى يونيو 2013

- Conducting need based training programs in different fields.
- Possess excellent presentation, interpersonal, analytical, and team building skills with proven ability in conducting successful training, making reports.
- Trained and coach many Professionals, Students, Trainees and Workers at various levels in different areas.
- Hands on experience in Coaching, Mentoring, Evaluating and Upgrading students and employees.

Senior Client Partner (Team Leader) في Leadership Training & Consultancy
  • مصر - القاهرة
  • نوفمبر 2010 إلى أكتوبر 2012

- Assure customer satisfaction throughout follow-up training projects.
- Open new sales channels & Handle and devise a follow-up system for customers’ complaints and suggestions.
- Developed and launched integrated, multi-channel print, catalog, the web and direct marketing campaigns.
- Writing proposals for clients & Government tenders.
- Achieving LTC target (5, 000, 000/-EGP per year)
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Design opening presentation & updated company profile.
- Training plans & advice.
- LTC representative in seminars and outdoor meetings.
- Work out price lists, discounts, delivery terms, and sales quotas.
- Monitor clients’ satisfaction through running focus groups, and questionnaires.

Marketing & Sales Manager في Leaders Training Center
  • الإمارات العربية المتحدة - أبو ظبي
  • يناير 2010 إلى أكتوبر 2010

- Prepare sales & marketing action plan, competitor analysis and initiate contacts with new clients.
- Dealing with trainer from Egypt & UK & USA.
- Achieving Leaders target (2, 000, 000/-AED per year)
- Design the monthly brochures & email shots & flyers & outlines and meeting’s agenda.
- Writing proposals for clients & Government tenders.
- Institute representative in seminars and outdoor meetings.
- Set sales objectives, forecasting, budgeting, organizing and sales force’s recruitment
- Open new sales channels & Handle all clients' issues.
- Company Representative in seminars and outdoor meetings
- Design monthly (flyers & brochures)
- Leading a team of 3 sales persons

Senior Business Development Manager في New Horiozns - UAE
  • الإمارات العربية المتحدة - أبو ظبي
  • مارس 2007 إلى ديسمبر 2009

Job responsibilities
- Initiate contacts with new clients & Open new sales channels.
- Set sales objectives and plan for acquirement them.
- Achieving New Horizons target (3, 000, 000/-AED per year)
- Assure customer satisfaction throughout follow up training.
- NHT representative in seminars and outdoor meetings
- Issuing & follow up invoices and receipts.
- Admin work, Customer Care, Manage phone, Coordination, etc.

NHT work summary:
1. During my work in New Horizons (NHT), project was completed training of all employees within Abu Dhabi Aircraft Technologies on the English language - More than 500 employees.
2. Project was completed training of all employees within Department of Finance on the Project Managements & ITIL V.3 Foundations training. - More than 250 employees.
3. Project was completed training of all employees within General Information Authority on MCTS. Net 2005 training. - More than 25 employees.
4. Project was completed training of all employees within Federal Environmental Agency on MCTS. Net 2005 & MCTS. Share Point 2007 training. - More than 50 employees.
5. Project was completed training of all employees within Etisalat on MCITP & MCTS. Net 2005 & MCTS. Share Point 2007 training. - More than 300 employees.
6. Project was completed within Ministry of Justices on Citrix training. - More than 35 employees.
7. Project was completed training of all employees within Department of Transportation on Microsoft Office 2007 & MS. Project training. - More than 250 employees.

Sales Supervisor (Team Leader) في Hi-Q Academy & Language and IT training center
  • مصر
  • فبراير 2006 إلى فبراير 2007

 Lead, follow up and train a team of 4 sales persons.
 Set sales objectives and plan for acquirement them.
 Assure customer satisfaction throughout follow up training projects.
 Handle all Clients issues
 Design the monthly agenda
 Design the meeting’s agenda
 Company Representative in seminars and outdoor meetings

Account Manager في New Horizons - Egypt
  • مصر - القاهرة
  • سبتمبر 2005 إلى يناير 2006

 Acquiring new clients.
 Public Relationship Representative.
 Writing training proposal.
 Issuing invoices and receipts.
 Making opening calls & meetings.
 Company Representative in seminars and outdoor meetings.
 Sending & receiving faxes, Customer Care, Coordination etc.

Sales Outdoor في Alpha trading & company for printing equipments
  • مصر
  • يونيو 2001 إلى مايو 2004

- Acquiring new clients.
- Public Relationship Representative
- Handle all Clients issues
- Administration of the office, Customer Care, Manage phone calls, Coordination, faxes etc.

الخلفية التعليمية

دبلوم, Leadership
  • في Certified Business Professional
  • أبريل 2007

The CBP™ Leadership Certification equips the business professional with the skills and characteristics required for effective leadership. Effective leadership skills are in demand in every aspect of business and are recognized as an indispensable element for corporate success.

دبلوم, Sales
  • في Certified Business Professional
  • أبريل 2007

The CBP™ Sales Certification lays the foundation for professional selling by developing the selling

دبلوم, Business
  • في Al Amideast - Future Generation Foundation
  • ديسمبر 2005

Basic Business Skills Acquisition (BBSA) Program, sponsored by Future Generation Foundation. At Amideast. •Course included: •Business English •Business Writing •Presentation skills •Computer skills (Ms.office 2003,internet) •Certificate of recognition. "winning project"

بكالوريوس, Bsc. Of commerce
  • في Tanta University
  • أغسطس 2005

Bsc. Of commerce –Tanta university. Major: Accounting & Business

Specialties & Skills

Account Management
Consultancy
Business Development
Marketing
Leadership Skills
Consultative Selling
MS.Office (03 & 07)
Business Communication Skills
Team Building
IT Knowledge
Microsoft Project 2007
Reporting Skills
Negotiation Skills
Account Management
Writing proposals
Sales & Marketing Skills
Team Management Skills
Communcations Skills
Planning Skills
Sales Process
Negotiation Skills
Customer Satisfaction

اللغات

الانجليزية
متمرّس
العربية
متمرّس

العضويات

English Club
  • Training
  • October 2012

التدريب و الشهادات

Computer Training (تدريب)
معهد التدريب:
NHT - UAE
تاريخ الدورة:
September 2005
Soft Skills (تدريب)
معهد التدريب:
New Horizons - UAE
تاريخ الدورة:
January 2007
Management (تدريب)
معهد التدريب:
Ken Blanchard - USA
تاريخ الدورة:
October 2010
English Training (تدريب)
معهد التدريب:
American University - Egypt
تاريخ الدورة:
May 2004
Soft Skills (تدريب)
معهد التدريب:
NHT - Egypt
تاريخ الدورة:
February 2012
Soft Skills (تدريب)
معهد التدريب:
National Management Institute
تاريخ الدورة:
January 2012
Myers Briggs Type Indicator (MBTI) (تدريب)
معهد التدريب:
Leadership Training & Consultancy
تاريخ الدورة:
August 2011
Development & Soft Skills (تدريب)
معهد التدريب:
Franklin Covey - USA
تاريخ الدورة:
August 2011
Soft Skills (تدريب)
معهد التدريب:
Franklin Covey - USA
تاريخ الدورة:
July 2011

الهوايات

  • Playing football, basketball.