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Mahmoud Mohamed Ahmed Moussa, CCR Enterprise Network Complaint Managment

Mahmoud Mohamed Ahmed Moussa

CCR Enterprise Network Complaint Managment

Vodafone

Location
Egypt - Cairo
Education
Bachelor's degree, Commerce
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

CCR Enterprise Network Complaint Managment at Vodafone
  • Egypt - Cairo
  • My current job since November 2014

Receiving Internal & External complaints
Verifying according technology criteria
Follow up with technology team all cases

Customer Care Specialist (M.N.C EU) Enterprise at Vodafone
  • Egypt - Cairo
  • November 2013 to November 2014

Handling Authorized Persons of Multi-National Companies (Inquiries & Problems)

Sales Specialist at TE Data
  • Egypt - Cairo
  • October 2012 to October 2013

Selling & Up selling TE Data Services & Products for customer by phone.

Customer Care Agent at ECCO OutSourcing
  • Egypt - Cairo
  • March 2012 to July 2012

• Customer Care Agent in Vodafone Egypt ( Co-Med Segment)
Hiring Date From: - March, 2012 Till July 2012.

Education

Bachelor's degree, Commerce
  • at Cairo University
  • January 2011

• Cairo University. • Faculty of Commerce. - Accounting (Arabic Section) • Graduation year is 2011.

Specialties & Skills

Decision Making Skills
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Time Management
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Microsoft Excel
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Cisco
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Customer Service
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AMBITIOUS
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Languages

Arabic
Expert
English
Expert

Training and Certifications

• Cisco Certified Network Associate (CCNA). (CSCO13040303) (Certificate)
Date Attended:
August 2016
Valid Until:
August 2019
IT Essential PC Hardware & Software v5 (Certificate)
Date Attended:
June 2013
Valid Until:
January 9999
IT Essentials PC Hardware and Software v4 (Certificate)
Date Attended:
July 2012
Valid Until:
January 9999

Hobbies

  • Reading Books,Watching TV Shows & Movies,Learn Languages,Study everything related to Network (Cisco)