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Muhammad Husnain , JUNIOR OFFICER QUALITY ASSURANCE

Muhammad Husnain

JUNIOR OFFICER QUALITY ASSURANCE·NATIONAL UNIVERSITY OF TECHNOLOGY (NUTECH),

Pakistan

Master's degree, POLITICAL SCIENCE

Work experience

Total years of experience: 8 years, 10 months

JUNIOR OFFICER QUALITY ASSURANCE

August 2023 - Present

NATIONAL UNIVERSITY OF TECHNOLOGY (NUTECH),

Islamabad, Pakistan

August 2023 - Present

• Implemented HECs PSG-2023 across academic and administrative units.
• Conducted internal quality audits and compliance reviews.
• Supported RIPE and PREE activities and documentation.
• Coordinated with departments to improve processes and records.
• Managed data and documentation for international rankings.
• Contributed to 401-500 placement in THE Interdisciplinary Science Rankings (2024 & 2025).
• Supported initiatives leading to 1st global position in WURI 2025.
• Prepared analytical reports for senior management.
Company industry:
Higher Education
Job role:
Administration

CUSTOMER SUPPORT EXECUTIVE

March 2013 - November 2015

IBEX GLOBAL

Islamabad, Pakistan

March 2013 - November 2015

• Ensured service quality compliance.
• Maintained documentation and performance records.
• Supported continuous improvement initiatives.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

MANAGER – RETAIL OPERATIONS

January 2010 - January 2014

MG MART

Islamabad, Pakistan

January 2010 - January 2014

• Managed daily operations and staff performance.
• Ensured service standards and operational efficiency.
• Maintained records and reports.
Company industry:
Retail & Wholesale

Education

QUAID-I-AZAM UNIVERSITY

January 2017

January 2017

Master's degree, POLITICAL SCIENCE

Pakistan

GPA (percentage): 71.2%

GPA (percentage): 71.2%

Skills

ANALYTICAL THINKING

Expert

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

COMPLIANCE RISK

Intermediate

COORDINATING

Intermediate

CORPORATE STRATEGY

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

QUALITY ASSURANCE

Expert

REGULATORY COMPLIANCE

Intermediate

SERVICE DELIVERY FRAMEWORK

Expert

SOCIAL SUPPORT

Intermediate

Social profiles

Languages

English

Expert

Urdu

Expert

Punjabi

Expert

Training and Certifications

Certifications
Outcome-Based Education (OBE) Compliance
PTE Qualified | IELTS Qualified
Quality Session – Enhancing Program Review using QEE
PRM – Strengthening Institutional Quality Culture through PSG-2023 Reforms
Certificate in Total Quality Management (TQM)

Hobbies and interests

Reading