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mahra Ahmed, Senior Engineer Technical Support (Team Leader)

mahra Ahmed

Senior Engineer Technical Support (Team Leader)

Abu Dhabi Centre for Technical and Vocational Education and Training- ACTVET

Location
United Arab Emirates - Abu Dhabi
Education
Master's degree, Master's in business administration (MBA)
Experience
12 years, 7 Months

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Work Experience

Total years of experience :12 years, 7 Months

Senior Engineer Technical Support (Team Leader) at Abu Dhabi Centre for Technical and Vocational Education and Training- ACTVET
  • United Arab Emirates - Abu Dhabi
  • My current job since August 2017

I already submitted my resignation letter.

IT Project Manager at Ras Al-Khaimah E-Governmen
  • United Arab Emirates - Ras Al Khaimah
  • November 2014 to November 2015
Head of IT projects Management Section at Department of Economic Development
  • United Arab Emirates - Ras Al Khaimah
  • January 2012 to November 2014
Computer Engineer at Department of Economic Development
  • United Arab Emirates - Ras Al Khaimah
  • January 2010 to December 2011

Education

Master's degree, Master's in business administration (MBA)
  • at American University of Ras Al-Khaimah/
  • March 2017

I got my bachelor's degree in June 2006 from UAE University in the Information Technology Field.

Bachelor's degree, B.Sc. Degree in Information Technology with Network Engineering
  • at UAE University - College ofInformation Technology.
  • June 2006

Specialties & Skills

Quality
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process
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IT Project Management
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IT Governance
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ITSM
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ITSM
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CHANGE MANAGEMENT
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PRIORITIZATION
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AUDITING
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DIGITAL MARKETING
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INFORMATION TECHNOLOGY
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DECISION MAKING
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INNOVATION
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MICROSOFT OFFICE
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SECURITY SYSTEMS
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IT Governance
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Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

ISO 9001:2015 Implementation (Training)
Training Institute:
BSI
Date Attended:
November 2021
ISO 9001:2015 Internal Auditor (Training)
Training Institute:
BSI
Date Attended:
November 2021
Future Shapers Digital Marketing Fundamentals (Training)
Training Institute:
Abu Dhabi School of Government
Date Attended:
October 2022
Digital Transformation (Training)
Training Institute:
Abu Dhabi School of Government
Date Attended:
October 2022
Empower decision making with data (Training)
Training Institute:
Abu Dhabi School of Government
Date Attended:
September 2023
ITIL Foundation V3 (Certificate)
Date Attended:
November 2012
ITIL Service Capability - Operation Support and Analysis (Intermediate - OSA) (Certificate)
Date Attended:
December 2014
Professional Diploma: Digital Government Advisor (Certificate)
Date Attended:
October 2020

Hobbies

  • Traveling