Customer Service Representative
Etisal International Company
Total years of experience :3 years, 0 Months
• Answer phones and respond to customer requests.
• Support and provide superior service via phones.
• Use questioning and listening skills that support effective telephone communication.
• Effectively deal with job stress, angry callers, and upset customers.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Provide personalized customer service of the highest level.
• Provide customers with product and service information.
• Complete call logs and reports.
• Research billing issues and misapplied payments.
• Generate customer thank you letters.
• Recommend process improvements.
• Other duties as assigned per task.
Translator of English Language; main role: Translating "Hacking, SW & Technology News"
Translator of English Language
Translator: From: English Language - Into: Arabic Language
Technical, Legal, and Commercial Translation
Teacher of English Language & Maths for KGs
High School: St. Fatima Language School Graduation Year: 2005 Grade: 83% Degree: Thanwya Amma University: Ain Shams University Faculty: Faculty of Arts Specialization: English Language and Literature Graduation Year: 2009 Grade: Good