International schools
Cambridge school
Total years of experience :5 years, 2 Months
Supervisor assistant at National Department From 2015 To 2017 Math Teacher
- National Division : Primary grade (1- 2-3-4)
- American Division:
Grade ( 3-4-5)
- British Division :
Year (4) Cambridge school
From 2014 To 2015 Math Teacher
-National Division:
Primary grade (4)
El Farouk Islamic school
Supervisor for Primary Department From 2013 To 2014 Math Teacher
-National Division:
Primary grade (1- 2-3)
-American Division :
Grade (1) Sunrise language school
From 2012 To 2013 Math Teacher
-National Division:
Primary grade (1- 2-3)
Modern school
responsible of creating technical tickets for customer’s problems and handling orders, rapidly responding to the customer and assisting the customer with installation and basic questions.
also responsible of providing the customer with knowledge about ADSL service, escalating issues to second level support, following customer problems and achieving customer satisfaction, increasing businesses diversify and products, and having the ability to receive and handling the complaints and providing technical support to the customers.
Deal directly with customers either by telephone, email or face to face.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle complaints.
• Perform customer verifications.
• Process forms, applications and requests.
• Direct requests and unresolved issues to the designated department.
• Manage customers' accounts.
• Keep records and details of customer interactions.
• keep backup for all clients projects.
• Record details of actions taken.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions