مي حسام الدين حسين علي

*Work in collaboration with field account executives to meet and exceed quota.
*Help coordinate and drive next steps in sales opportunities. Engage with customers and prospects by building relationships, manage client proposals and legal contract processes.
*Identify and develop new business across new and existing accounts.
*Drive own opportunities cradle to grave in accounts outside of the account executives target accounts & in opportunities $100k and below.

*Developing sales strategies to draw in potential customers. *Initiate contact with potential customers through cold-calling or responding to inquiries generated from marketing.
*Plan outbound lead generation campaigns with marketing to improve the company's brand name and target new prospects.
*Help marketing team with Arabic translation projects. *Arrange qualified meetings for sales account executives. *Collaborating with sales executives to ensure the company's goals and targets are met.
*Handle all NDA's requests starting with legal till prospect signature.
*Request and handle vendor registration with proposal team. *Follow up with signed customers to issue PO.

-Developed new business opportunities by effectively communicating product lines to leading international corporations.
-Evaluated current service needs and product satisfaction levels with established customers. Examined marketing material with the consumer perspective in mind to increase sales and expand key client base.
-Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
-Executed calling campaigns targeting direct end-user prospective accounts.
-Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
-Negotiated prices, terms of sales and service agreements.
-Presented innovative digital media marketing presentations to executive decision makers.

-Advised customers on purchases and promotions.
-Answered customer inquiries, solving and provide new product information.
-Ensure superior customer experience by resolving problems on the spot.
-Follow up product or service complaints. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
-Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Placing commercial and industrial orders.
-Set dispatching plan and coordinate inventories stock delivery.
-Check outstanding orders with supplier and its status. Issue monthly reports for commercial, industrial and POS sectors, that shows detailed sales through the month, new opportunities, and quarter forecast.
- Issue daily reports that shows inventories stock.
-Create sales order upon stock availability and sales engineer's request.
-Handle orders from order to cash.
- Effective liaison between customers and internal departments (Fleet, Finance, Supply chain, Warehouse, etc…)
-Send daily schedule to coordinate orders with warehouse after coordinating dispatching plan with sales engineers.
-Send daily schedule to finance department with daily collection plan. Revise and Issue Invoices.
-Track Salesmen target and make sure they achieve it.
-Maintain accurate records for customers past due. Participate with marketing department in coordinating giveaways distribution.
-Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time. Give detailed statistical feedback on performance of team members to management for staff evaluation and reward purposes.

Place industrial orders and coordinate dispatching plan.
-Resolves product or service complaint, explain the best solution to solve it and follow up while taking corrective action.
-Follow up pending orders.
-Revise POS sales representative and trucks daily routes through GPS system.
-Responsible for issuing monthly report that shows total POS sales specified by products and total cash.
-Responsible for entering POS invoices on the system, and make sure that price matches our official price list. Led sales forecasting, market trend evaluation and segment strategies.
-Formulated custom business plans for incoming account managers.
-Report to HR department with sales men total monthly volume to calculate required bonus.

Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met.
-Modified a comprehensive financial reporting package to reflect growing organisational complexity.
-Analysed monthly balance sheet accounts for corporate reporting.
-Maintained integrity of general ledger, including the chart of accounts.
-Matched purchase orders with invoices and recorded the necessary information.
-Completed and posted bills, contracts, policies and cheques

* Trained At Back Office.