mai hussien, Head Training / Hiring

mai hussien

Head Training / Hiring

Jinni

Location
Egypt - Cairo - Ain Shams
Education
Bachelor's degree, Administration And Tourism
Experience
4 years, 8 Months

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Work Experience

Total years of experience :4 years, 8 Months

Head Training / Hiring at Jinni
  • Egypt - Cairo
  • My current job since August 2022

* Responsible for designing the training program
* Responsible for coordination with the other departments
* Responsible for training facilities

Customer Care Supervisor at Jinni
  • Egypt - Cairo
  • September 2019 to August 2022

* receive calls, whatsApp messages and Facebook messages and set the appointments
* monitor the performance of the blue collar
* monitor the performance of the demand
* send a (daily - weekly - monthly -annual) reports
* monitor the response rate for the Facebook page
* handle customers complains
* Handle marketing process
* Coordinate with the responsible for the APP
* Provide a training to cleaners

Education

Bachelor's degree, Administration And Tourism
  • at Helwan University
  • August 2013

Specialties & Skills

Training
Data Analysis
Marketing
Presentation skills
problem solving
teamwork
crisis management
Communication
negotiation

Languages

Arabic
Native Speaker
English
Expert