Flight Attendant
Saudi Arabian Airlines
Total years of experience :13 years, 8 Months
Ensure the satisfaction of passengers by answering questions and offering them assistance
•Check cabin before take-off to ensure compliance to safety regulations
•Welcome travelers on board and help them to their seats when necessary
•Give the “safety” presentation in a well-prepared manner
•Monitor the cabin frequently for the entire duration of the flight
•Adhere to established regulations and procedures
•Remain calm and offer assistance to passengers in the event of an emergency
•Give particular attention to passengers with special needs (children, disabled, elders etc)
•Prepare accurate reports concerning any significant issues or happenings
Act as a front line interface with customers acquiring any directory information and all kind of reservations & booking:
•Interact with the most elite customer at Vodafone Egypt (Premium &Platinum customers )
•Interact with customers from different countries and backgrounds
•Handling English calls
•Interact with all kind of customers ( Angry, Talkative, etc ..)
•Making reservations for IMAX and Plaza cinema in sheikh Zayed on the system
•Making reservation for Opera ( MUST ) through the system
•Handling campaigns such as, mother’s day, valentine day, New Year Eve, etc…
the High Value Queue
Describe the product benefits and any special offers
•Give advice about how these may benefit customers personally.
•Persuade customers to accept a trial period or a visit from a sales representative.
•Gather and document information about the customer.
•Take orders and arrange for delivery and bills to sent
Industrial Modernization Centre
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