Marketing & Commercial Executive
AWI Company
مجموع سنوات الخبرة :8 years, 8 أشهر
• Assist in developing marketing plans and strategies depending on the market analysis.
• Assist in preparing the Sales & Commercial Strategy including the tasks & Commissions of sales agents, supervisors and call center agents.
• Assist in conducting market research and monitoring competitors’ activities.
• Conducting Marketing Campaigns for the all the group mediums on yearly basis. “Preparing the newsletters, magazine & radio Campaigns in terms of budget plan, media plan, booking and execution”.
• Managing the production of marketing materials, including leaflets, posters, flyers, and newsletters & arranging the effective distribution of marketing materials.
• Works closely with Sales on campaigns and Prepare presentations including customized ads and radio spots for the targets clients in the group mediums.
• Organizing photo shoots needed for the company’s mediums advertisements
• Preparing the company events calendar, organizing and attending marketing events such as conferences, seminars, receptions and exhibitions.
• Sourcing and securing sponsorship & Barter Deals with others Media Groups.
• Ensures quality control of all company outputs including client-facing materials and client interactions.
• Co-ordinate a team of Inspectors and schedules daily each inspector for Inspections in PIC SYR and follow-ups the activities of the physical inspection in Syria.
• To get the RFI “Request For Information” from Exporter and verify the main details required for inspection arrangement.
• To control that inspection report is issued in time and to transmit the needed final checked documents to the Commercial Experts
• To report to the Operation Manager of any important and repetitive errors for immediate curative action and to follow the corrective actions required by the PIC Manager
As Issuer:
• To input all Data in Bureau Veritas System “Atlas”.
• Check for VOC “Verification of Conformity”/NON VOC “Non Verification of Conformity” item after checking BV Portal.
• Preparing Drafts and issuance in Atlas.
• Reporting of discrepancies and difficulties met in reaching quality goals or time schedules to the Operation Manager.
• Proposal of improvements in daily routines and general functions.
• Perform other operational tasks as and when requested by management.
As Coordinator:
• Coordinate between Bureau Veritas branches “middle east and Europe” and Clients (Importer, Exporter)
• Follow up all the requirements of files till the issuance.
• Building and managing lifelong customer relationships
• Assisting customers in their selection of various accounts and financial services
• Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success.
• Processes all new account transactions. Execute all non-cash transactions to clients and ensure accuracy of documents and signatures.
• Cross-selling the Bank's products and services and Promoting business for the Bank by maintaining good customer relations.
• Process credit lines and provide information to clients regarding safe deposits and vaults.
• Training and support to less experienced New Account Representatives and other branch staff members.
• Arrange for courses and coordinate between students and instructors.
• Assist customers with locating and selecting courses.
• Update the students’ information on the system and contact them for new and updated courses.
• Train new employees and wait-staff members in customer service skills, money transactions and conflict resolution.
• Determinate teamwork tasks & monitoring their work productivity & development.
• Present a professional and positive image of JAT Yugoslavian Airlines by providing a great assist all customers in a prompt and friendly manner
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
• Comply with all safety procedures and airline policies
• Provide accurate gate, flight arrival and departure information, as well as answer general inquires
• Provide clear and accurate communication to passengers and agents.
Master of Business Administrations (MBA), Entrepreneurship in Universitat Autònoma de Barcelona - UAB in cooperation with Higher Institute of Business Administrations (HIBA)
2003 - 2008 Damascus University - French Literature
Diplôme de Langue et Littérature Française, degré 2 - Université Paris Sorbonne
Certificat Pratique de Langue Française, degré 1- Université Paris Sorbonne