Seiner ticketing agent
Etihad airways
Total years of experience :19 years, 8 Months
• Self motivated dynamic individuals capable of handling counter operations
• Handle parts requirements of customers through counter service and sales
• Able to understand and comply with posted rules and procedures
• Handling Ticketing queries and reservation for clients
• Responsible for ticketing/travel/visa arrangements for the client.
• Would have to be responsible for complete travel operations & to handle the ticketing, preparing itinerary, customer quries, Corresponding with clients/ agents, coordinating travel requests of corporate, handling of counter, issuance of tickets, filing, acknowledging messages,
• Verify all document from the customer related to the visa and submitted to visa department to processed
• Attending telephone calls and converting potential queries into sales in minimum time period.
• Provide information on EK schedule as requested by the general public / travel trade by use of the EMIR computer reservation system.
• Reserve, cancel, edit and rebook space in accordance with the request received from the general public / travel trade using the EMIR CRS.
• Quote one way and return fares listed in the EMIR, and from fare lists provided.
• Brief customer of free baggage allowances, passport, visa, health requirement and anther special facilities available on Emirates service.
• Perform preflight checks.
• Handle Emirates chauffeur drive service requests and liaises with the service render on behalf of the airline.
• Promote Emirates products and services.
• Attend to junior staff in identifying and solving quires and complaints.
• Assisting passengers and travel agents with quires on flight details, itineraries.
• To achieve revenue targets by generating maximum sales of emirates products through efficient and friendly customer service.
• At time, assigned to action reservation queues and handle customer complaints.