Virginia Manager/Consultant
Vonage
Total years of experience :22 years, 1 Months
Vonage, Mclean, VA 2/13-Present
Virginia Manager/Consultant
• Manage multiple event teams and kiosks across a large geographical area.
• Drive performance by increasing sales volume and improving the quality of the sales force that operates both inside and outside of our retail locations.
• Provides leadership by instilling passion and direction through coaching and development of a cohesive team.
• Recruits, hires, and trains superior talent. Understands the developmental needs of their sales force and implements ongoing plans for improvement.
• Reviews and analyzes key performance indicators (KPI's) including sales reports, payroll reports, store schedules, activity planners, etc.
• Looks for performance gaps and comes up with creative solutions to increase sales and solve business challenges.
• Manage multiple event teams and kiosks across a large geographical area.
• Drive performance by increasing sales volume and improving the quality of the sales force that operates both inside and outside of our retail locations.
• Provides leadership by instilling passion and direction through coaching and development of a cohesive team.
• Recruits, hires, and trains superior talent. Understands the developmental needs of their sales force and implements ongoing plans for improvement.
• Reviews and analyzes key performance indicators (KPI’s) including sales reports, payroll reports, store schedules, activity planners, etc.
• Looks for performance gaps and comes up with creative solutions to increase sales and solve business challenges.
United States Innovative Strategies, Vienna, VA 2/10-10/12
Account Manager/Consultant
• Provide sales and client acquisition for Fortune 500 clients such as Verizon Fios and Directv.
• Communicated effectively face to face in sales and customer service to new and existing business customers.
• Interviewed and trained potential sales associates
• Ensured all sales representatives were trained in: o Leadership
o Time management
o Organizational Development
• Ensured clients and customers are both equally satisfied and continue to follow up with them to continue their satisfaction.
• Provide sales and client acquisition for Fortune 500 clients such as Verizon Fios and Directv.
• Communicated effectively face to face in sales and customer service to new and existing business customers.
• Interviewed and trained potential sales associates
• Ensured all sales representatives were trained in:
o Leadership
o Time management
o Organizational Development
• Ensured clients and customers are both equally satisfied and continue to follow up with them to continue their satisfaction.
BMW of Arlington, Arlington, VA 5/6-1/11
Service Reservationist
• Strategically planned and managed service reservations, developed business relationships with new and existing clients.
• Communicated effectively via email and telephone in a personal and friendly manner; resolved client issues.
• Ensured all pre-order parts were prepared to client specifications and shipped according to delivery schedules; provided exceptional customer service to internal/external clients.
• Strategically planned and managed service reservations, developed business relationships with new and existing clients.
• Communicated effectively via email and telephone in a personal and friendly manner; resolved client issues.
• Ensured all pre-order parts were prepared to client specifications and shipped according to delivery schedules; provided exceptional customer service to internal/external clients.
Royal Embassy of Saudi Arabia, Washington DC 6/06-5/07
Accountant/Data Entry
• Complied financial information and processed journal entries into various accounts.
• Reconciled reports and financial data; ensured compliance according to pertinent laws and regulations.
• Other duties as assigned.
National Orthopedic Clinic, Annandale, VA 4/05-5/06
Physical Therapist Aide
• Cleaned, maintained and organized treatment area, disinfected equipment after treatments; made preparations for patient therapy.
• Assisted patients moving to and from various treatment areas; assisted with clerical tasks as needed.
• Created, implemented and evaluated patient care programs designed to increase, maintain or restore function and minimize or prevent disability.
• Motivated safeguarded and assisted patients practicing exercises and functional activities under the direction of medical staff.
Gannon Technologies, Alexandria, VA 1/02-12/04
Administrative Assistant
• Tested and analyzed company's government software.
• Performed data entry.
Express, Mclean, VA 6/03-9/03
Sales Associate/Cashier
• Assisted customers with locating merchandise by providing a friendly environment, outstanding customer service and maintaining solid product knowledge.
• Assisted with floor moves, display maintenance and housekeeping.
• Assisted with ringing up sales at register and/or bagging merchandise; other tasks as assigned.
Marymount University Arlington, VA Marketing/ Business
Northern Virginia Community College Annandale, VA General Studies
