Administrative Officer
SILICA TRADING LLC
Total years of experience :4 years, 0 Months
Managing the overall office administration /Credit Control/Coordinating the sales Team and Operation Team. Policy implementation and recruitment process, conducting the interviews and Training Programs. Handling the International clients with their requirements, Preparing offer letter and Business Correspondence. Coordinating during sales and promotion program, maintain the confidentiality of the information gathered. Prepare consolidated budget variance analysis report for Expenses on monthly basis for Management review Handling the overall documentation of import and export. Maintaining each departments stock reports, sales report, delivery report, marketing report, daily activity report, monthly report and another report as and when required by the company. Managing the international clients, cold calls, follow up, sales coordination, office administration, Reporting and MIS preparation for sales and purchase. Coordinating the sales team by managing schedules etc.
Providing customer service by telephone; answers inquiries about tax listings, property records, property valuations, listing procedures and requirements or refers to others as necessary. Also answer customer inquiries regarding Mortgage/CRE accounts.
•Calculating tax pre-payments, makes adjustments to tax bills crediting interest with proof of payment before due date.
•Assisting in maintaining customer insurance information for Property, Liability, Flood, PMI, etc.
•Assisting in monitoring non escrow accounts for payment of taxes and insurance by mortgagor.
•Examining documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage lien.
•Working as a team to achieve the targets
•Monitoring day to day work and providing assistance when required.
•Preparing Daily & Monthly process Reports
•Providing floor support.
•Assisting TL with internal reports.
•Coaching new joiners and providing On Job Training.
•Handling all the escalation calls and emails from Clients.
•Properly directed inbound calls in phone queues to improve call flow.
•Addressing customer service inquiries in a timely and accurate fashion.
•Developing effective relationships with all call center departments through clear communication.
•Building customer loyalty by placing follow-up calls for customers who reported product issues.
Ensure all suppliers accounts reconciliation is done on a monthly designed time schedules.
•Prepare consolidated budget variance analysis report for Expenses on monthly basis for Management review.
•Reconcile Accounts receivable ledger to ensure that all payment receipts are accounted for and properly posted.
•Prepare suppliers and customer aging report on weekly basis and submit the same for management review.
•Prepare Bank Reconciliation report ( weekly, monthly basis & as need arises )
•VAT account reconciliation on monthly basis and submitting reconciliation report with supporting documents to Senior Accountant for VAT return booking.
•Evaluates needs of potential customers and offers appropriate products and services.
•Prepares and compiles new customer application and information about product.
•Presenting funds received from customer to Customer Service Associate for deposit, and obtain receipt for customer.
•Responding to customer inquiries and requests regarding product and services.
•Promoting and cross-sells other establishment products and services as appropriate to customer requirements.
•Providing data to support marketing and sales promotion programs.
•Generating new business to assist in meeting establishment profitability goals.
•Recording all transactions promptly, accurately, and in compliance with company procedures.
•Resolve both routine and complex inquiries of the office, including financial, legal and regulatory matters.
Retail lending in Corporation Bank with specific reference to housing loan
•Organization: Corporation Bank, Mangalore.
•Objective: To understand the concept of Retail lending and to study the various products in Retail Lending with prior to Home Loan-Portfolio.
Elected as a Sports Secretary / Best out going student certificate