Front ofice supervisor
Landmark Hotel
Total years of experience :10 years, 9 Months
Guest Services and Check-in/Check-out: Welcome guests, handle
check-in/check-out procedures, and address inquiries and concerns
promptly
Staff Supervision and Training: Supervise front desk staff, delegate
tasks, and provide training to maintain high service standards
Reservation Management: Manage room reservations, monitor
availability, and handle reservation inquiries and modifications
Guest Relations and Service Recovery, Quality Assurance and
Standards Compliance:
Guest Relations and Service: Welcome and assist guests during late
hours, addressing inquiries and special requests promptly
Team Supervision and Coordination: Manage night shift staff,
ensuring clear communication and effective task delegation
Security Oversight: Implement security protocols, monitor
surveillance systems, and respond to incidents
Operational Management: Ensure smooth operation of hotel
facilities, handling reservations and check-ins efficiently
Problem Resolution and Guest Satisfaction: Resolve guest
complaints promptly and proactively anticipate guest needs
Administrative Duties: Complete end-of-day reports, manage
financial transactions, and maintain records
Training and Development: Provide training and support to night
shift staff, fostering a culture of excellence
Guest Services and Front Desk Operations
Room Assignments and Reservations
Room Assignments and Reservations
Guest Relations and Concierge Services
Communication and Coordination
Hospitality industry Welcome guests upon arrival with a friendly and professional
• demeanor. assisting with check-in/check-out procedures. handling guest request, prepare the key holder and printing out the guest arrival as a group
ادارة الفنادق و الاقتصاد
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