Collections and Credit Control Officer
Property Finder
مجموع سنوات الخبرة :11 years, 5 أشهر
o Handle invoices, payments and receipts.
o Monitor account receivable and ensure timely collection of payments from individual and business consumers.
o Maintain contact with individual and business customers for overdue payments and bounced checks.
o Communicate company policies regarding credit, invoicing and payment terms to ensure payment are received within established terms.
o Start legal proceedings if debts are not paid within an agreed time.
o Maintain up-to-date credit control record and process weekly and monthly reports for executive staff members.
o Proactively review outstanding receivables and resolve queries internally around outstanding invoices.
o Assist with other areas of finance/accounting as required by the finance department.
o Maintain clear log to all pending payments and follow up with respective clients on their payments by email or phone.
o Work closely with Finance department for payment status updates to ensure payment is received for all contracts within the payment period.
o Liaise with Sales team on payment delay notifications.
o Deactivate accounts that don’t adhere to the company policies and procedures.
o Maintain standard reporting system to feedback the credit performance to executive staff members.
o Support Ad operations (e.g., banner advertising).
o Resolve customer complaints by email or phone.
o Handle “new project” tab on the website by updating and managing all listings details and providing Web developing team with all system’s issues/bugs and client feedbacks to be solved.
o Provide necessary reporting to external customers (e.g., campaign performance reports)
o Support marketing team (e.g., English - Arabic translations).
o Execute consumer and account email blast communications.
o Lead and supervise the Order Operation team.
o Evaluate team performance and develop performance improvement plans.
o Assist HR team in recruitment and orientation activities.
o Develop and deliver trainings for the team.
o Ensure that the team follows company policies and procedures.
o Schedule team meetings to discuss new processes, issues, projects and updates on a daily/weekly basis.
o Recommend process improvements to achieve departmental performance goals.
o Address the technical issues and escalate them to the IT department for quick resolution.
o Handle complaints and refund requests according to the department policies and procedures.
o Confirm & clarify the details of incoming orders with customers before passing them on to the next stage of the delivery process
o Ensure that Namshi’s internal customer databases are updated with the most accurate information possible
o Manage communication with external courier partners throughout the delivery process
o Anticipate and solve problems connected with daily workflows while promptly escalating any unresolved or complicated order issues to a Senior Order Operations associate or the Order Operations Team Lead
o Ensure that all interactions with customers are positive by using appropriate language, tone of voice and adopting a truly customer centric approach.
o Communicate and coordinate with internal departments including inbound / outbound warehouse teams and our delivery partners
o Properly share and communicate within the Customer Experience department to continuously improve processes and responses going forward