Senior Project Manager
Mobily
Total years of experience :15 years, 8 Months
Process enhancement and Problem management
Capturing and Controlling with IT application and infrastructure incidents.
Investigating and analyzing the underlying root cause.
Propose solutions and approve the appropriate and most adequate.
Designing work processes and associated workflow diagrams.
Periodical process review and evaluate its adequacy.
Managing and Preparing IT processes KPI.
Working with Enterprise Service Bus technology (IBM WebSphere MQ & IBM WebSphere Message Broker).
Monitoring and controlling the production environment is free of error and all problem diagnosed and analyzed correctly with all related area.
Controlling the Problem, Known error and solution life cycle.
Report and Escalate Problems to executive management.
Holding Problem review meeting and document the lesson learned.
Provide solution for problems and insure these solution implemented.
Collect suspected problems, analyze the environmental situation and provide full reports for higher management with full details including the recommended solution to eliminate the problem. Trends reports generated for observing and meeting sets when required.
Handle organization employees issue's and provide fast solution once exist. contact support staff to provide professional solution for complicated problem