Quality Assurance Manager
MMC Catering Company
Total years of experience :19 years, 0 Months
• Ensuring all Quality activates in the Central Production Facility are going as per standards and Quality plan.
•Managing the QC, QA, laboratory teams to cover all operation areas during all shifts and ensuring that all
products and items are accepted based on the specs and standards.
• Conducting of food safety auditing on monthly as per plan.
• Successfully updating ISO 22000:2005 Manual for MMC Catering and food service sector to cover all food
produced to Catering services sector, MMC outlets (Lenotre Restaurant, Meem Café, Over jar Restaurant
and Bikakeen) and contracting and suppling sector (Costa Café, Second Cup and Tiba Hospital).
• Successfully passing Costa International standards annual Auditing conducted by NSF (National Sanitation
Foundation).
• Successfully passing the ISO 22000:2005 International Food Safety System standards annual Auditing
conducted by SGS(international System Consulting Company).
•Managing of all Lab activates applied for (Raw Food, Ready to eat Food, water, Air, Hand swabbing, Surface
Swabbing and physical and chemical related tests) to ensure the compliance with GSO (Gulf Standards).
• Ensuring all Quality activates related to food in 27 restaurant branches of (Lenotre Restaurant, Meem Café,
Over jar Restaurant and Bikakeen) - as per standards and Quality plan.
• Conducting onsite training for operation sections fulfilling the following:
- Food Safety Principles.
- GMP (Good Manufacturing Practices)
- GHP (Good Hygienic Practices)
- HACCP Awareness.
- General Microbiology.
- ISO 22000:2005 Awareness.
Food Service Management:
- Managing and lead teams of chefs and catering assistants.
- Monitoring the quality of the food and service and for making sure that perform of operation is as per planned.
- Achieving good quality service and maintaining high standards of hygiene and customer satisfaction.
- Managing and monitoring the ERP AX Dynamic System to control the production processes in Central Production Unit.
- Reviewing the food menus, their recipes and its operation procedures
- Planning menus in consultation with chefs.
- Reviewing and managing the food costing with the cost control department to achieve the targeted percentage.
- Ordering supplies
- Hiring, training, supervising and motivating production and operation staff
- Ensuring that health and safety regulations are strictly observed, recorded and archived
- Monitoring the quality of the product and service provided
- Keeping to budgets and maintaining financial and administrative records.
- Managing the payroll and monitoring spending levels.
- Maintaining stock levels and ordering new supplies as required.
- Liaising with suppliers.
- Ensuring compliance with all fire, licensing, and employment regulations.
- Maximizing plant/unit productivity and meeting profit and financial expectations.
- Overseeing the management of facilities.
- Planning new promotions and initiatives.
- Dealing with staffing and client issues.
Catering Project Management:
- Sharing in the central kitchen (catering site) designing and give advising for maximum utilization of the section spaces and standardize the flow of the products as per Food Safety and Total Productivity Management Standards.
- Creating a project charter as per its standards and requirements.
- Advice resources and creating the stakeholder list.
- Creating project work breakdown structure and its schedule with suggestion of milestones and Quality measures of the project.
- Managing the suitable communication methods for the project and creating the communication matrix.
- Reviewing the technical details with the contractors/stakeholders and advising solution in case of technical conflicts.
- Identifying the possible risks may affect the project and give recommendation to mitigate and avoid these risks.
- Review the handover report with the PMO (project management office) to startup of the operation.
- Ensuring all Quality control activates in the (New Diet Care Central Kitchen, Diet Care Pastry and Central Meat & Vegetable preparation unit) are going as per standards and QC plan.
- Managing the QC team in 3 sites to cover all operation area during all shifts and ensuring that all products and items are accepted based on the company specs and standards.
- Ensuring that the all materials used for operation are approved and safe.
- Ensuring that the all hygienic controls, HACCP plan, CCPs are being followed.
- Conducting of HACCP auditing for both site on monthly basis and auditing for other site as per the requested plan.
- Successfully creating ISO 22000:2005 Manual for Aamal Holding Company to cover all food sectors relate to the group (Diet Care, Le Royal Hotels and Café Bazza).
- Successfully passing the ISO manual Auditing conducted by SGS (international System Consulting Company).
- Managing of company Lab activates.
- Handling any out of specification test as non confirmatory procedure.
- Handling all customer complaint and investigate the root cause and create the corrective and preventive actions plan.
- Conducting training courses for new attended employees to improving the awareness in food safety and hygiene regulation.
- Conduction training courses on Food Safety Quality Management System ISO 22000:2005 Awareness for Mangers and supervisor level.
- Share several ideas of designing by using Auto CAD for new Projects planned by the Aamal Group.
Job Title: Quality Control Manager.
Location: Kuwait.
Job Description: - Ensuring all Quality control activates in the (New Diet Care Central Kitchen, Diet Care Pastry and Central Meat & Vegetable preparation unit) are going as per standards and QC plan.
- Managing the QC team in 3 sites to cover all operation area during all shifts and ensuring that all products and items are accepted based on the company specs and standards.
- Ensuring that the all materials used for operation are approved and safe.
- Ensuring that the all hygienic controls, HACCP plan, CCPs are being followed.
- Conducting of HACCP auditing for both site on monthly basis and auditing for other site as per the requested plan.
- Successfully creating ISO 22000:2005 Manual for Aamal Holding Company to cover all food sectors relate to the group (Diet Care, Le Royal Hotels and Café Bazza)
- Successfully passing the ISO manual Auditing conducted by SGS (international System Consulting Company)
- Managing of company Lab activates.
- Handling any out of specification test as non confirmatory procedure.
- Handling all customer complaint and investigate the root cause and create the corrective and preventive actions plan.
- Conducting training courses for new attended employees to improving the awareness in food safety and hygiene regulation.
- Conduction training courses on Food Safety Quality Management System ISO 22000:2005 Awareness for Mangers and supervisor level.
- Share several ideas of designing by using Auto CAD for new Projects planned by the Aamal Group.
March 2013-Jan 2014
Company: Amaal Holding Co Le Royal Group and Restaurants Sector (Kuwait)
Job Title: Quality Control Manager.
Location: Kuwait.
Job Description: - Ensuring all Quality activates related to food in 10 restaurant branches of (Café Bazza - Kuwaiti food concept chain) - as per standards and QC plan.
- Conducting weekly FOH (front of house) audits for all restaurant branches to ensure that the operation teams are complying with our chain standard.
- Conducting Monthly BOH (back of house) audit for all kitchens related to the restaurant branches to ensure that all activists done by operation teams are met our quality, food safety and HACCP parameters and standards.
- Conducting Monthly BOH (back of house) audit for all kitchens related Amaal group Hotels (Ritz Hotels & Le Royal Hotels) to ensure that all activists done by operation teams are met our quality, food safety and HACCP parameters and standards.
- Applying monthly analysis for each restaurant for evaluate the performance of the operation team against the quality standards.
- Ensuring that the all hygienic controls, HACCP plan, CCPs are being followed.
- Managing of company Lab activates.
- Handling any customer complaint related to food safety and quality.
- Sharing as a team member in business development team in the following projects: a. New CPU (Central production unit) for Amaal holding group.
b. New Croissant Factory.
c. New restaurant Branches and concepts.
d. New Quality systems (ISO 22000:2005)
- Sharing the engineering department for drawing the new layouts for the new locations.
- Sharing the finance department in feasibility studies of the new machines (vegetable washing and cutting line, fully automatic packing line and machines for kitchen equipping)
- Conducting onsite training for operation sections fulfilling the following: - GMP (Good Manufacturing Practices)
- GHP (Good Hygienic Practices)
- HACCP Awareness
Feb 2012 - March 2013
Company: Amaal Holding Company - Diet Care Sector (Kuwait)
Job Title: Quality Control Manager.
Location: Kuwait.
Job Description: - Ensuring all Quality control activates in Diet Care Central Kitchen and Diet Care Pastry are going as per standards and QC plan.
- Managing the QC team in 2 sites to cover all operation area during all shifts and ensuring that all products and items are accepted based on the company specs and standards.
- Ensuring that the all materials used for operation are approved and safe.
- Ensuring that the all hygienic controls, HACCP plan, CCPs are being followed.
- Conducting of HACCP auditing for both site on monthly basis and auditing for other site as per the requested plan.
- Managing of company Lab activates.
- Handling any out of specification test as non confirmatory procedure.
- Handling all customer complaint and investigate the cause and create the corrective and preventive actions plan.
- Conducting training courses for new attended employees to improving the awareness in food safety and hygiene regulation.
- Share several ideas of designing by using Auto CAD for new employees serving station, new pastry factory and new vegetable processing line.
Oct 2009 - Nov 2011
Company: Americana Agencies, Bakeries & Foodservices (Kuwait)
Job Title: Section Head of Quality Control & Training.
Location: Kuwait.
Job Description:
- Effectively conduct ISO 22000:2005 in quality control department filling all past gaps with renewing of (SOPs, Documentation of records, Lab Activities)
- Ensure quality of all incoming materials and finished products as per acceptance criteria
- Handle any out of specification test as non-conformity procedure to initiate corrective / preventive actions as per QMS procedure.
- Ensure all hygienic controls, HACCP plans and CCP are being followed.
- Coordinate with external inspection agencies or Laboratories etc to ensure all inspection related records are being maintained, all latest relevant Standards are being used.
- Effectively prepare nutrition facts for food items (Bakeries& Fresh foods) using special programs.
- Share in training visit at Americana Sandwich and Salad Factory in Lebanon to train the new people on new machine.
- Conducting annual training plan for operation sections fulfilling the following:
- GMP (Good Manufacturing Practices)
- GHP (Good Hygienic Practices)
- HACCP Awareness
Oct 2008 - Oct 2009
Company: Americana Agencies, Distribution, Bakeries & Foodservices (Kuwait, Iraq)
Job Title: System Development Coordinator.
Location: Kuwait.
Job Description:
- Effectively coordinate the installation stages of the new bakery factory and new croissant line.
- Prepare study on croissant production marking the gaps and specify the losses throughout the processes stages.
- Share testing with G.M on the new croissant line and recipes in Germany.
- Design a processing map of the new croissant line with the capacity per hour and its requirements.
- Prepare studies on wastes in sandwiches and salad production.
- Make statistics studies on the Tender project of ministry of education calculating the annual
required meals, number of items per meal, annual cost and the consumption of items per Tender
meal.
- Share several ideas of designing by using Auto CAD for new employees serving station.
- Developing ISO 9001:2000 system for Administration Department, ISO 22000:2005 system for
Quality control Department by filling all gaps of the old one.
- Prepare improvement study on Supply Chain Versus Purchasing department gaps.
- Sharing with Marketing Department in Merchandising improvement project focusing in merchandising process and improving the old system.
June 2008 - Oct 2008
Company: Americana Meat Division.
Job Title: System Development Coordinator.
Location: Kuwait.
Job Description:
- Cooperate with production department on TPM program to improve the productivity and increase the effort of the production team.
- Implement 5S in the factory, lab and stores.
- Build production teams in the factory with increasing the awareness on team building, basics of 5S,
VPM, Kaizen and problem solving.
- Create step by step manuals for all productions, products and share it with the operators.
- Make lean thinking for some products and the defining of constricted stages.
May 2007 - June 2008
Company: Americana Meat Division.
Job Title: Production Supervisor.
Location: Kuwait.
Job Description:
- Act as production manager in March 2008 within program called "Future Leader".
- Supervise the frozen products and fresh products lines.
- Member in the New Products Development Team.
- Lead the smoke house team.
- Prepare power point presentations and conducted training seminar Titled: HACCP and Food Safety
System for Top management, also a training seminar Titled: Good Hygienic Practices for workers.
- Member of HACCP and ISO 22000 Team.
- ISO 9001:2000, ISO 22000:2005 Certified internal Auditor.
- Trainer in the TPM (Total Productivity Manufacturing) program.
25th - 27 May 2008 ISO 9001:2000 and ISO 22000:2005 Awareness Moody International, Kuwait.
25 March - 17 April HACCP Plan Training and understanding as per ISO 22000:2005 standard, Americana, Kuwait.
August 2007 TPM (Total productivity Manufacturing) Team Leader Training, Americana, Kuwait.
23 June 2007 HACCP and ISO 22000:2005 understanding the internal audit procedure, Americana, Kuwait.
10th - 12 April 2007 Supply Chain Management System, Americana, Egypt.
May 2006 - May 2007
Company: Hygienica Environmental Sanitation and Food Health Services.
Job Title: Senior Food Safety Auditor.
Location: Egypt.
Job Description:
- Inspect the food and beverage activities, as well as environmental sanitation on 5, 4 stars Nile
Cruising Hotels between Luxor and Aswan, Resort and Aqua Park in Hurgada and Meat
Establishment in Cairo.
- Assist in minimizing the rate of Gastro-intestinal disease outbreaks on board of the floating
boats by thoroughly overseeing and ensuring adherence to food safety program and sanitation
procedure.
- Successfully conduct Assessment and Gap Analysis inspection for Meat factories and hotels and report deficiencies and recommendations to the establishment Manager and the company
director of field operations.
- Prepare power point presentation and conducted training seminar about HACCP Food
Safety System, Good Manufacturing Procedures (GMP) and Sanitation Standard Operation
Procedure (SSOP), Seminars are given to establishment's top and middle managements,
production supervisor and food handlers which followed by a Quiz to test their complete understanding.
- Auditing Team Leader in food safety auditing project and create plan to junior auditors.
- Food Safety Trainer for associate auditors and evaluate the effectiveness of the new auditors.
21st - 22 June and 6 November 2006 Workshop on Hygiene and Food Safety, Food
Technology Center, Egypt
Summer 2005 Trainee at Ayman Pharmacy - Trainee at Pets Care Clinic, Egypt.
Oct 2005 - Apr 2006
Company: Hygienica Environmental Sanitation and Food Health Services.
Job Title: Food Safety Auditor.
Location: Egypt.
Job Description:
- Inspect the food and beverage activities, as well as environmental sanitation on 5 stars and 4
stars Nile Cruising Hotels between Luxor.
10th - 12 November 2013 ISO 22000:2005 Awareness & Internal auditing SGS, Kuwait.
Summer 2002 Trainee at Al-Fardous Pharmacy, Egypt.
Summer 2001 Trainee at El-Nour Al-Mohamady Pharmacy, Egypt.
Bachelor of Veterinary Medical Sciences and Animal Surgery May 2005 Faculty of Veterinary Medicine, Cairo University, Giza, Egypt.