HR and Admin Manager
JTI
Total years of experience :11 years, 9 Months
Preparation and operation of the HR and admin budget \nParticipate in the Annual and Strategic Plan in the company \nManaging the implementation of Employee Engagement Survey \nManaging the Annual Salary Review process \nManaging the succession planning activities \nTrain managers on performance evaluation system \nDevelop HR policies and procedures (i.e. employee handbook) \nDevelop company payline (salary structure) based on market salary survey \nPrepare and submit different HR reports to the HQ \nManaging the admin function and budget \nRepresent JTI Jordan in Regional and Global HR meetings and conferences
1- Recruited more than 180 employees within 1 year.
2- Develop HR annual objectives.
3- Prepare HR annual budget.
4- Manage the job evaluation project with Hay Group.
5- Manage the relationships with local community.
6- Develop internal bylaw for the company.
7- Manage a performance evaluation system for 2010.
8- Develop the job descriptions for all positions in the company.
9- Develop HR policies and procedures.
10- Work on cost saving initiatives.
1- Manage HR department KPIs on monthly basis.
2- Conduct interviews with employees to identify HR issues and set the expectation from the HR department.
3- Working on salary survey study that was conducted by external party.
4- Maintain company relationship with different external parties (e.g. Social Security Corporation and Labor Ministry)
5- Develop different SOPs for admin services.
6- Monitor all HR and admin cost in order to have more cost-effective department operating within HR and admin budget.
7- Train managers on performance appraisal process.
8- Develop Internal Bylaw in different countries in Middle East.
9- Maintain compliance with different countries regulations where the company is operating pertaining to all personnel matters.
10- Consult with legal counsels as appropriate, and/or as directed by the CEO on personnel matters.
11- Work directly with department managers to assist them in carrying out their responsibilities on personnel matters.
12- Manage the HR and admin staff to execute the assigned tasks.
13- Identifying desired benefits, receiving, evaluating and selecting the most cost-effective and beneficial medical insurance offer for the company.
14- Participating in West and Central Asia HR Managers Meeting to discuss the HR best practices across the world and share our experiences in our region.
1- Setting the HR department objectives.
2- Conduct gap analysis by studying the As-Is versus To-Be in order to enhance the current HR systems.
3- On regular basis, conduct interviews with all employees to investigate areas for improvement and develop an action plan to fill in the gaps.
4- On regular basis, review and make recommendations to executive management for improvement of company policies, procedures, and practices on personnel matters including: organization structure, job analysis, recruiting and hiring, performance evaluation and training and development.
5- Maintain compliance with different countries regulations where the company is operating pertaining to all personnel matters.
6- Assist executive management in the annual review, preparation and administration of company salary program.
7- Coordinate and/or conduct exit interviews to determine the reasons behind separation.
8- Consult with legal counsel as appropriate, and/or as directed by the CEO on personnel matters.
9- Work directly with department managers to assist them in carrying out their responsibilities on personnel matters.
10- Recommend, evaluate, and participate in staff development.
11- Development of Manpower plan for 2007.
12- Identify proper channels for recruitment and establish required business links.
13- Establish, negotiate and sign agreements with recruiting agencies.
14- Coordinate recruitment efforts with hiring managers, receive resumes and applications, interview and assist with the final decision process.
15- Conduct orientation programs for new employees.
16- Design and implement an induction program for new comers.
17- Development of Training Plan for 2007
18- Coordinate training efforts, identifying training centers, receiving and evaluating quotations, signing agreements with training centers and conducting training courses.
19- Design and improve all personnel forms and direct the maintenance of personnel records for all departments.
Responsible for:
1- Design, implement and analyze employee satisfaction questionnaire in order to stand on all aspects of employees’ dissatisfaction and develop an action plan to improve them.
2- Develop HR Policies and Procedures covering Job Analysis and Job Description, Recruiting and Hiring, Performance Evaluation, Training and Development, Salary Structure, Succession Planning, Employee welfare and retention.
3- Recruit a consulting company to conduct Salary Survey Study and acting as the project manager for the project.
4- Studied current medical insurance system, recruited and evaluated new medical insurance systems to cover employees’ needs.
5- Sign the agreement with the selected medical insurance system with 95% of employees’ satisfaction with the new system.
6- Develop Job Descriptions for more than 80 positions in the company.
7- Prepare, operate and monitor the HR and Quality budget for year 2006.
8- Develop and implement the Manpower Plan for the year 2006.
9- Supervise the process of updating the employees’ files.
10- Supervise the process of updating and translating the Quality system in JWICO to meet the employees’ needs.
11- Develop and improve the required forms for the Quality system.
12- Prepare annual internal quality audit plan against ISO 9001:2000.
13- Supervise and conduct internal audits to ensure the compatibility of all departments with the quality standards.
14- Conduct site visits to customers for compliance with quality standards.
15- Manage the HR/Quality staff to perform the assigned tasks.
Duties Performed:
1- HR Team Leader for restructuring the HR directorate and developing HR system at the Ministry of Industry and Trade (MIT), as part of being a participant in the King Abdulla II award for performance development and transparency, working for more than 10 months on building a complete human resource system at the Ministry of Industry and Trade including: Conducting HR Gap Analysis, Setting HR Action Plan, Developing HR Policies and Procedures, Implementing the HR System (Organization Chart, Job analysis and job description, recruiting and hiring, performance evaluation, succession planning, incentive schemes, Grading System and training and development), conducting awareness seminar about HR benefits to the MIT, conducting workshops about performance evaluation for more than 180 director and head of section at the MIT. Consequently, The Ministry of Industry and Trade won the first place Award.
2- HR Training Assistant Instructor, conducting 4 weeks training program, in which we trained 18 fresh graduates to become human resource coordinators, which was conducted by an international HR expert Mr. Malcolm Peplow who was hired by the USAID
3- HR Team Member, setting up a human resource department at the Industrial Development Directorate (IDD) at the Ministry of Industry and Trade (MIT), it was 6 weeks project which was done by a US Expert Mr. Malcolm Peplow. The HR system covered the major five areas: Organization Structure, Job Analysis & Job Description, Recruiting & Hiring, Employee Evaluation & Performance Appraisal, and Training & Development. Succession planning and salary scale were also discussed.
4- Team Member for restructuring the finance directorate at the MIT, working on restructuring the finance department including: Conducting Finance Gap Analysis, Setting the Finance Action plan, Development of Finance Policies and Procedures and the implementation of the policies and procedures.
Worked on subcontracts outside the factory responsible for the whole project and to achieve the deliverables.
My minor study was management, the most important courses were: 1- Total Quality Management 2- Product Design 3- Simulation