Total Years of Experience: 13 Years, 4 Months
April 2014
To Present
Operations Manager
at Gulf Bank
Location :
Bahrain
Responsible for all operations transactions in the branch.
• Controlling all cash transactions.
• Controlling and reviewing all new opened accounts.
• Supervising the staff, and guiding them to ensure the implementation of all bank policies and
procedures.
Page 1
• Reporting to the Retail Operations Manager with responsibility for operational and people
management.
• Monitoring and controlling branch compliance in all areas, including customer care, effective
planning, staff training and development, and time management.
• Supporting management and staff to help create their own successful and productive team and
become effective team members.
• Controlling all cash transactions.
• Controlling and reviewing all new opened accounts.
• Supervising the staff, and guiding them to ensure the implementation of all bank policies and
procedures.
Page 1
• Reporting to the Retail Operations Manager with responsibility for operational and people
management.
• Monitoring and controlling branch compliance in all areas, including customer care, effective
planning, staff training and development, and time management.
• Supporting management and staff to help create their own successful and productive team and
become effective team members.
January 2011
To June 2012
Senior Customer Service Representative
at Gulf Bank
Location :
Bahrain
Provides account services to customers by receiving deposits and loan payments; cashing
checks; issuing savings withdrawals; answering questions in person or on telephone; referring to
other bank services.
• Cross-sells bank products by answering inquiries; informing customers of new services
and product promotions; ascertaining customers' needs; directing customers to a branch
representative.
• Completes special requests by closing accounts; taking orders for checks; exchanging foreign
currencies; providing special statements, copies, and referrals; completing safe-deposit box
procedures.
checks; issuing savings withdrawals; answering questions in person or on telephone; referring to
other bank services.
• Cross-sells bank products by answering inquiries; informing customers of new services
and product promotions; ascertaining customers' needs; directing customers to a branch
representative.
• Completes special requests by closing accounts; taking orders for checks; exchanging foreign
currencies; providing special statements, copies, and referrals; completing safe-deposit box
procedures.
February 2009
To January 2011
Payroll Officer
at National Bank of Kuwai
Location :
Kuwait
Making the monthly payments on time
• Working out national insurance deductions
• Setting up new members of staff
• Calculating overtime
• Managing special situations like maternity or sickness pay
• Working out national insurance deductions
• Setting up new members of staff
• Calculating overtime
• Managing special situations like maternity or sickness pay
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