Information Security Engineer
KNPC
مجموع سنوات الخبرة :14 years, 7 أشهر
Pen Testing
Digital Forensics
ISO27001
Responsible about roaming services, USSD services, voice mail, SMS, MMS, GPRS, Zain's CMS, mobile app development and other Value Added Services (Administration, maintenance & optimization).
Full customer sales functions, contract handling, retention of clients, technical support on site, accounting.
Handle trouble tickets, problem resolution, provide technical support, after sale support, manage and follow up of incidents, In charge of GSM/GPRS/3G related issues with core network team. Familiar with usage of TABS and Oracle HTTP services.
First line support to customers (individuals & corporates), handle sales & billing related issues, provide technical support for customers, escalate tickets to back office.
In charge of all IT related issues regarding FUN club web community including full CMS management & development, resolve issues & provide support to users of the community, and provide reports, analysis with suggestion to improve performance of the system.
• B.Sc. In Computer Engineering - Kuwait University