Majid Serhan

- Designed and implemented a performance appraisal system for all team levels using KPIs and KRAs.
- Acted as a strategic partner to the General Manager/CEO.
- Developed internal employee learning and growth initiatives through tailored programs.
- Collaborated with consulting firms to establish an electronic system for annual employee evaluations.
- Drafted the annual budget for the Human Resources and Administrative Affairs Department.
- Consulted with department managers to ascertain functional requirements.
- Formulated the yearly staffing strategy, ensuring alignment with budgetary constraints.
- Liaised with recruitment agencies for collaboration opportunities.
- Managed end-to-end recruitment processes: candidate interviews, job offers, and role clarifications.
- Devised an annual employee training plan based on yearly evaluations.
- Oversaw the monthly payroll operations, including adjustments, deductions, loans, and leaves.
- Addressed all inquiries regarding employment rights and benefits.
- Monitored daily attendance systems, ensuring they meet organizational needs and addressing any discrepancies.
- Supervised logistics for business trips, ensuring adherence to company policies: flight bookings, accommodation, visas, and external invitations.
- Managed processes for official documentation, including forms for affairs, immigration, and other authorities.
- Coordinated the issuance, transfer, and cancellation of work and residency permits.
- Periodically reviewed and renewed work and residency permits for staff.
- Developed comprehensive job descriptions for all roles.
- Drafted employment agreements and contracts for consultants under the reward system.

- Developed the annual budget for the Human Resources and Administrative Affairs Department.
- Collaborated with department managers to understand their operational requirements.
- Crafted the annual staffing strategy and aligned it with the set budget.
- Engaged and formed partnerships with recruitment agencies.
- Instituted a performance appraisal system tailored for all team levels using KPIs and KRAs.
- Acted as a strategic liaison to the General Manager/CEO.
- Managed the recruitment process: from candidate interviews and job offer formulation to role clarifications.
- Designed the yearly employee training strategy based on performance evaluations.
- Created and rolled out learning and development programs, fostering internal growth opportunities.
- Collaborated with specialist firms to introduce an electronic system for annual employee evaluations.
- Oversaw monthly payroll processes, encompassing adjustments, leaves, loans, and various deductions.
- Addressed all queries concerning employment rights.
- Monitored and optimized the daily attendance system to meet organizational needs.
- Supervised travel arrangements for business trips, ensuring alignment with company policies: flight bookings, accommodations, visas, and external engagements.
- Managed documentation processes, including affairs, immigration, and other official paperwork.
- Coordinated the issuance, renewal, and cancellation of work and residency permits.
- Updated and formulated job descriptions for all roles.
- Prepared contracts for employees, consultants, and reward-system workers.

- Prepare banking correspondence, including cheques and money transfer letters.
- Administer monthly payroll, encompassing vacation leaves, payments, and end-of-service benefits.
- Manage both internal and external payroll-related communications.
- Process all payments for employees and the company.
- Craft HR strategies and policies in alignment with local labor laws, business objectives, and organizational vision.
- Refine key HR facets, such as manpower planning, salary structuring, performance management, and succession planning, ensuring alignment with the company's strategic direction.
- Lead manpower planning by forecasting staffing needs, evaluating headcount, and ensuring skill sets match current and future goals.
- Design a skill matrix and set performance benchmarks; conduct annual performance reviews to pinpoint areas for improvement or recognition.
- Generate potential sales leads that convert into new customers.
- Understand and cater to customers' needs to ensure satisfaction.
- Build and maintain customer relationships through effective communication.
- Address customer complaints promptly, offer solutions, and ensure follow-up actions.
- Utilize multiple recruitment channels, including online portals and recruitment agencies, building a preemptive candidate pool.
- Coach employees in career development and implement necessary disciplinary actions.
- Screen resumes, conduct preliminary and HR interviews, both in-person and remotely.
- Provide detailed reports on operations and recommend training or modernization strategies to the Senior Director of Program Operations.

- Prepare presentations focused on strategy and planning.
- Directed office/business operations, ensuring adherence to organizational policies and practices.
- Offered innovative ideas for enhancing communication, public relations, and advertising materials, aligning with the organization's rapid growth goals.
- Streamlined communication by directing mails, messages, and calls to the relevant departments, facilitating seamless interactions between management and staff.
- Supported the Managing Director with travel logistics, meeting participation, agenda drafting, and disseminating memos/notices as instructed.
- Maintained databases, managed both physical and electronic files, and upheld business records, ensuring accuracy and confidentiality.

 Preparing invoices, reports, memos, letters, and financial statements.
 Lead the maintenance of optimum inventory levels by adopting an appropriate replenishment approach for spare parts and other materials required in the factory/ showroom vital for uninterrupted flow of business operations.
 The coordinated entire spectrum of inventory management function - evaluated requirements, checked availability with current stock, identified precise quantity/ quality in case of the shortfall, and updated the systems to initiate a purchase.
 Served across critical business functions like sales, marketing, and customer services; exploring opportunities to add value and routinely updated management with business activities/risks/issues/ opportunities with the requisite course of action.
 Generated periodic reports as well as maintained a spare parts complaint register devised solutions and routinely presented the same to senior management for strategic analysis and interpretation.