PMO Analyst + Project Manager
TCC
Total years of experience :20 years, 2 Months
• Plan the project
• Procurement of project
• Staff the project
• Implement the project
1. Organize & Implement the road map what have been planned.
2. Build Relation with department Directors to increase our SLA.
3. Evaluation & training Plans on Monthly basis & develop the policies for training & evaluations.
4. Responsible for HP Products (HP service manager, Printers, Desktops, Wireless Access point)explanation, configuration datasheet & train the end user.
5. Applications of HP(Hp Site Scope Manager, Client Automation(IMC)Wireless Service Manager, Hp-Web jet Admin.
6. Documentation of a project for handover
7. Accountable for the smooth operation of the technical set up of the organization
8. Identify the needs and requirements of the organization as per their projects
9. Make alterations to the existing technical set up
10. Advise the organization on installing and updating the existing technical configuration
11. Define the performance standards and quality measurements for the technical set up
1. Organize training for new presales engineers
2. Explanation of Products of STC technically features of the product
3. Outsource telemarketing Project Manager (Invision Project).
4. Analyze the market, client needs & find the best technology for a client
5. Find new projects which increase the productivity of a company as well as open new channels
6. Worked on software to troubleshoot the issues of a customer i.e. Alcatel Lucent, Network analyzer, DSL Gui, etc.
7. Solve issues of ADSL (Connection, Bandwidth, Traffic, Browsing etc.)
8. Evaluate the employees & workout to find the solutions for development & improvement of employee more than 850 Employees.
9. Interviews + Hiring new candidates (906 Project)
10. Worked with technical advisor of home sector to improve the parameters & system easiest way to handle it by the employee
11. Worked as a development of home sector which includes departments of Filed operation, Technical support, Network & Monitoring
12. Daily planning & monitoring of the team (Supervisors & agents)Technical support
13. Daily, weekly & monthly reports for the management
14. Diagnose the issues of hosting, domains, lease line & internet
15. Quality Assurance of calls as well as service stability
16. Handled Customers inquiries & complaints interacted efficiently with business & domestic customers, providing IT Solutions.
17. Arrangement of trainings for agents & supervisors timely
18. Monitor More than 25 agents at a time & problems with the client.
19. Diagnosed hardware problems with modems, TCP/IP & DNS/DSL & ADSL Related internet problems
20. Troubleshoot WAN issues.
21. Handle prepaid internet cards as customer needs
22. Configure a ADSL modems & ADSL routers
23. Configure ROUTERS Remotely
24. Support by the EMAIL
25. Interaction with multi languages of customer like Arabic, English, Urdu & many other languages
26. Handled customers inquiries & complaints.
27. Working with these software applications C.P.DI & U.C.I
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