ADMIN OFFICER
Fusion Interior Design
Total years of experience :17 years, 9 Months
1. Schedule appointments for the boss and the clients
2. Organize and maintain files, keep an efficient update of MIS report for sales
3. Prepare letter and e-mail correspondences
4. Handle travel arrangements
5. Helps prepare an effective Powerpoint presentation, organizes meeting and taking minutes
6. Attends to incoming and outgoing calls professionally, supervises the activities of all the mails
7. Appropriately handles customer complaints
8. Keep an efficient diary system for meetings and appointments
9. Follow-up payments and services from and to vendors and suppliers
10. Keeps stock of stationary according to the company standards
11. Handle and keep an accurate record of the petty cash according to company policy
12. Accurately complete the banking procedures
13. Ensures that the emergency materials and related preventive controls are in place and up to date
14. Oversees general office management
1. Scrutinize clearing cheques and ensures that it is scanned for ICCS on or before Central Bank cut-off time
2. Performs monthly clean-up of accounts due for dormancy and accounts in debit balance and provide recommendation for closure
3. Submits monthly reconciliation report of branch suspense accounts, identifying accounts which should be in NIL balance
4. Submits Branch Quarterly KRI report to the management
5. Checks Daily/Weekly Excess Report of the branch
6. Sends Telegraphic request of the customer to Central Operation via system generation
7. Checks the voucher transaction of the Tellers and ensure that everything were posted properly
8. Assist in Branch admin duties and other activities as assigned by the Branch Operations Manager
9. Monitors the Stationary supplies of the branch and make sure that it is within thresh hold
10. Ensure that the emergency materials are in place and up to date
11. Supervises the activities of the incoming and outgoing mails
12. Officiate as Head Teller when ever required
13. Performs ATM/EDM cash balancing and replenishment, efficiently handles payments and receipts of cash, cheques, draft, telegraphic transfer, and foreign currencies
14. Carry out basic EDM trouble shooting
15. Adheres to the guidelines of handling Petty Cash, Float Stock, Vault and ATM/EDM custodian
16. Strict compliance with Money Laundering guidelines and ensure that only legitimate funds reach our counters and reporting wherever necessary
17. Ascertains completeness and correctness of the transaction with no cash difference and that closing cash is within delegated limit
18. Introduce alternative channels to customers such as ATM, internet, and mobile banking
19. Observed daily reconciliation of all suspense, sundry, and other balancing accounts
1. Provides Teller Services such as acceptance of cash and cheque for deposit and withdrawal transactions, preparation of draft/manager’s cheque, acceptance of telegraphic transfer request, etc.
2. Ensure compliance with all regulations and controls as set by the Bank including adhering to money laundering prevention procedure
3. Direct customers to appropriate self-service/automated banking channels
4. Performs ICCS Cheque Clearing, checking of Teller voucher, assess daily reconciliation report and branch excess report, and other work by the BOR (Branch Operations Representative)
5. Assist in Branch admin duties and other activities as assigned by the Branch Operations Manager
6. Provides Customer Services to the clientele of the bank. Ensures that their queries are handled appropriately according to bank rules and policies
7. Ascertains that feedback to customers are attended on time
8. Handles customer complaints effectively
9. Entertains walk-in clients who wishes to open an account (savings, current, fixed deposit account) and apply for credit card and personal loan
10. Accepts customer instructions/requests that will be actioned in the branch (cheque book request, re-issue of ATM card, Credit Card, Bank Statement, address update, etc.) and made sure that turn-around time is observed by coordinating with concerned departments
11. Supports other departments by providing cross selling referrals to increase bank sales
1. Provides Customer Services to the clientele of the bank. Ensures that their queries are handled appropriately according to bank rules and policies, and that feedback are attended on time
2. Handles customer complaints effectively
3. Entertains walk-in clients who wishes to open an account (savings, current, fixed deposit account), apply for credit card, and personal loan
4. Accepts customer instructions/requests that will be actioned in the branch (cheque book request, re-issue of ATM card, address update, etc.) and made sure that turn-around time is observed by coordinating with concerned departments
5. Exercise due care and diligence on matters relating to money laundering
6. Expand business from new and existing customer relationship, by offering other bank products and services that would best suit their needs
7. Ensure that the working area is organized and clean and that the product brochures are up to date
8. Supports other departments by providing cross selling referrals to increase bank sales