IT Networks and Support
Kimmco Isover - Alghanim / Saint-Gobain
Total years of experience :22 years, 6 Months
Saudi International Insulation Manufacturing Company (SIIMCO), Yanbu Saudi Arabia
Joint venture of Alghanim Industries (Kuwait) and Saint-Gobain (France) - www.alghanim.com, www.saint-gobain.com, www.kimmco-isover.com
Works Brief:
- Manage information technology and computer systems
- Plan, organize, control and evaluate IT and electronic data operations
- Design, develop, implement and coordinate systems, policies, and procedures
- Ensure security of data, network access, and backup systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Identify problematic areas and implement strategic solutions in time
- Audit systems and assess their outcomes
- Preserve assets, information security and control structures
- Handle annual budget and ensure cost-effectiveness
- SIIMCO's communication systems i.e. mobile phones, internet meetings, etc.
- Users IT training and education
Work Brief:
- Plan, design, budget, procure and implemented Aleen’s IT network infrastructure.
- Data backup, redundancy, failover clustering, database clustering with network security.
- Implementation of Sophos Firewall, malware and spam filtering, secure VPNs for remote users.
- Management of Windows Server 2012 with AD management.
- Office 365 cloud management
- Odoo ERP implementation, training, and development
- Technical support to all local and remote users
- Proposal writing, presentation for Aleen B2B customer
- IT Communications management
As the head of IT section, I am responsible for the following responsibilities:
Provide leadership in specific technical areas of competence i.e. emergency telecommunications, Information Technology (IT) operations, applications development management, business relationship building and management. Design and manage deployment of Electrical, IT and Telecommunications systems and applications including budgeting and planning in accordance with IRD corporate standards. Integrate IT and Telecommunications systems and applications to ensure appropriate data security and access controls considering both local and wide area network issues. Maintain, upgrade or enhance existing systems and applications including troubleshooting; and provide continuing user support including keeping stocks of spare parts and equipment to support the repair and maintenance of Information Technology and Telecommunications equipment. Develop and maintain appropriate Information Technology and Telecommunications contingency capacity. Contribute to the preparation and regular update of contingency plans; periodically monitor the management of risks and report on any actions taken; ensure that all offices are always adequately equipped. Prepare operational plans and identify resource requirements at the onset of an emergency operation. Collaborate with colleagues in the Information Technology Division to define corporate IT and Telecommunications training policies and programs including preparation of training modules and materials and ensure staff are appropriately trained. Develop technical specifications needed to facilitate procurement of TC/IT equipment and services at the least cost possible. Identify and test new software and hardware for improving and upgrading system performance; install any technology upgrades as required. Ensure effective coordination with other NGOs / partner organizations in order to maximize possibilities of inter-agency collaboration in the field of IT and Telecommunications under the umbrella of USAID. Prepare TC/IT tender documents and carry out technical evaluation of bids and proposals received. Negotiate for TC/IT services with local service providers. Provide professional leadership, work direction and support to staff directly supervised including conducting their performance appraisal. Supervise IT Service desk function and ensure that IT support to CO staff is being provided according to agreed levels and within agreed defined time frame. Plan, budget, design, monitor, document, secure and also maintain IT systems in all offices according to IRD standards and policies. Ensure all IRD offices and staff have adequate connectivity with maximum availability and minimized down time. Adapt corporate IT standards, policies and guidelines for CO and sub offices. Understand and coordinate the implementation of contingency plans, corporate IT policies and guidelines in IRD Karachi. Graphic designing of reports, banners, standees etc., and professional photography with DSLR camera, Perform other related duties as required. Due to my best performance and services I have been promoted from IT Officer to IT Manager after one year of my joining. Technologies under use: Microsoft Servers 2008 / 2012, Microsoft SharePoint Server 2007/2013, SonicWALL, Cisco Switches, Dell Server Machines, LAN, WAN, VPN, FTP/SFTP, Microsoft Outlook, SMTP/IMAP, Symantec Endpoint Protection, Adobe Suit, CorelDraw.
A project of Planning & Development Department, Government of Sindh Pakistan and Asian Development Bank.
www.urbandirectorate.gos.pk
Lead the MIS Department, Proposed and procure data center hardware and software and built a complete highly equipped computer data center worth more than 20 Million Rupees for the Directorate myself to hold huge amount of Geo Graphic (GIS) Data with the following highly modernized software & hardware:
6 High Edge HP Rack Servers with 16 Core processors
Windows Servers Operating Systems 2012
Forefront Threat Management Gateway (Firewall & Proxy Server) 2010
SQL server 2012
Microsoft SharePoint Sever Enterprise 2010
Symantec Antivirus Server Corporate Edition
24 TB Network Storage with RAID 5
HP Tap Backup Library 32 to 72 TB Storage Capacity
Microsoft Exchange Server 2010
4 Cisco Switches
Developed IT policies & procedures for Urban Directorate. Created, maintain and regular update of Urban Directorate website & Facebook official pages, training & development of internal staff and officers, provide technical support to Urban Directorate. Developed various small databases for stock record keeping, visitor log, and attendance management etc. created a feasibility report on (Government of Sindh) Public Expenditure Tracking System (PETS) for onward approval from P&D department for its implementation.
A project of Asian Development Bank & Government of Sindh, Pakistan. www.scip.gos.pk
Responsible to build & manage a complete IT infrastructure, promote E-Culture and work towards paperless office, Design & setup the security & access protocols for IT Network, Develop an IT manual, Install required software according to the needs of the users, Provide hands on training & assistance to PSU staff as required, Maintain PSU IT system with required scheduled and minimum of unscheduled downtime, Maintain the project website & update it regularly with new contents, participating in yearly budget for IT department (prepared & submit more than 2 Million Rupees budget of IT section for the fiscal year of 2011-12), liaison with the vendors for hardware / software procurement, Closely work with Human Resource Manager for hiring & training staff. Installation & configuration of different Microsoft Server Products i.e. Windows Server 2008 & Exchange Server 2007, System & Data Backups, Creating & Documenting different IT policies, enable Video Conferencing facility for top level management to communicate with ADB and other branch offices in Sindh etc. Develop and deploy some small database in MS-Access2010 to keep track of all incoming/outgoing letters & Stock Management for SCIP, Created a dedicated modern website for Urban Directorate Sindh & SCIP
Subjects: Web Site Development (DreamWeaver, Flash, HTML, Photoshop), A+, Computer Networking
(The Government of Sindh has launched a major initiative, titled “Benazir Bhutto Shaheed Youth Development Program”, for addressing the issues of poverty and un-employment through Human resource development in the province. The Program aims to provide opportunities for short-term employment and skill development to approximately 100, 000 semi-literate and educated unemployed youth in Sindh for a period varying between 3 months to one year. The unemployed youth will be offered various skill development opportunities and job oriented certification courses to adapt to local and international job markets. This will help contain poverty and improve the socio-economic conditions of common citizens. In addition, the public and private sector business efficiency will increase through a well-placed, developed and skilled workforce.)
Hewlett-Packard (HP Customer Delivery Services) www.synstar.com
HP Customer Delivery Services Project in Bank of Ireland (BoI) & Allied Irish Bank (AIB), Servers Backup & Improvement Project. Working with Microsoft Servers (Win NT 4.0 / 2000/ 2003) & Backup Strategies according to the need of HP Project.
Installing, Managing & Troubleshooting the Intranet / Extranet. Working with Windows 2003 R2 Operating Systems / Windows 2000 Advanced Server / Microsoft Exchange Server 2007 /MS Out look 2003/ File Servers / Web Servers / SQL 2005 Server / 1GB Switches / Cisco 2600 Routers / Patch Panels. Active Directory User & Computers, DNS, DHCP, MMC, Remote Connectivity, Group Polices. Etc.
Responsible for the management and day-to-day running of an independent NADRA swift registration office in Hyderabad and reporting to the Director NSRC / Distribution. Supervision and recommending corrective service solutions to enhance quality work productivity with a staff of 50 people, thus leading to achievement of organizational goals. Managing all customer service issues through interactive communication via implementation of standard operating procedures in true essence. Training & development.
Installing, Managing & Troubleshooting the Intranet. Installation & configuration of Active Directory Users & Computer on the Advanced Server 2000 / XP on server machine. Installing & Configuring of DNS, DHCP & WINS Server. Enabled the Disk Quotas with EFS (Encrypted File System). Worked with RAID Level 1 & RAID Level 5. Installation & configuration the SQL Server 2000 Enterprise Edition. Worked with Databases, Tables, SQL Queries, and responsible to manage / update the SQL Databases. Manage auto backups / Manual Backups of Database on different Media. Worked with VPN, FTP Servers, and NADRA Portal. Worked with the TCP / IP V4, IP Sub-netting, Cisco Routers & Switches. Managing & Troubleshooting the Hardware / Network Issues. Worked with the NortonGhost utility. Technical Engineer for KIOSK Bills Payment Machine NADRA Hyderabad Region. Dealing with the Customers & solving their NIC (National Identity Card) related issues
Genetic Computer School
www.genetic.edu.pk & www.genetic.com.sg
Network & Hardware Administration, Installing & Configuring The Active Directory Users & Computer on Advanced Server 2003/XP. Managing Users & Group Polices, User & Hardware Profiles, Managing user Rights. Installing & Managing DNS, DHCP, WINS Servers. Installed the ISA (Internet Security & Acceleration) Server for Fast Internet access on the Clint hand. Troubleshoot the Day by Day Hardware Problems. Takes the Schedule classes for the students of DIT/BIT, MCSE 2003 Track, A+, CNE etc.
