Executive Administrator
Al Mulla Automobiles Co. | Authorized General Distributor of Mercedes-Benz
Total years of experience :12 years, 1 Months
• Prepare dashboards/reports on daily/weekly/monthly basis for a wide variety of company departments, such as sales, aftersales, parts, warranty & human resource department, using the entire Microsoft suite of software.
• Perform time correction of wips/job cards using auto line/Keyloop.
• Processing Overtime and service upselling incentives as per approved schemes.
• Raising Credit applications on FIMS (Financial Information Management System) for various Insurance companies by tracking the validity and amount as per the initial contract
• Preparing Capex, LPO & processing vendor onboarding for workshop.
• Assisted in the production and distribution of memos on various subjects.
• Responsible for maintaining data related to various events organized by the company for employee welfare.
• Coordinate with HR department of employee Company contracts, Passport requests, Accommodation requirements, new employee joining formalities- Medical tests, Fingerprints & Bank account set up and other Employee related queries.
• Updating and maintaining monthly forecast reports related to service provided by different sales and after sales departments.
• Consolidating budget figures and capex figures from various stations.
• Involved in the data analysis process of customer, shared to the management, Service Advisors & CRM team on daily/weekly/Monthly basis and result circulation.
• Managing procurement of stationery and uniforms for the workshop.
• Processing motor tester policies related to insurance (off road and on road).
• Monitor the workshop loading and dashboards of workshop teams using auto line/key loop (Widely used in Automobile industries). Also train and support the workshop of the correctness of dashboard regularly. Providing training to staff in other departments of the same.
• Monitor and Prepare Weekly and monthly Graphs of sold hours, Productivity and efficiency and idle time of workshop technicians.
• Apply Employee annual leaves, sick leaves through the company HR portal and keep record of employee attendance and leave planner, Record the same in auto line and check daily clocking’s.
• Coordinate with HR department of employee Company contracts, Passport requests, Accommodation requirements, new employee joining formalities- Medical tests, Fingerprints & Bank account set up and other Employee related queries.
• Follow up with backorder job parts, communicate with parts dept. regarding updated ETA.
• Processing Overtime of workshop teams.
• Basic troubleshoot of Xentry Tab (Used in Mercedes Benz service centers for diagnosing, repair work, software update of vehicles).
• Coordinating with Mercedes Benz training dept. for technician’s business training schedules and performances, Preparing travel documents of technician’s training to Dubai (Factory- Daimler).
• Perform Resetting of passwords, giving additional rights, access and other queries related to employee xentry accounts with a help of IT/admin dept. according to Daimler standards
• Provide basic IT support whenever required.
• Making amendments using auto line through WIS/ASRA and load onto job cards.
• Facilitate accurate clocking of job cards in accordance with dealership policies and Mercedes-Benz workshop processes to achieve timely completion.
• Check for vehicle goodwill using ESKULAB.
• Communicating with Mercedes Benz personal in Mercedes Benz head office in Germany regarding the handling of work of repair for vehicles through XENTRY TIPS.
• Communicating with service advisors regarding status of vehicle repair, receiving and timely delivery of vehicles through email.
• Handling of warranty paperwork according to Mercedes Benz warranty manual.
• Communicating with spare parts dept. availability of Mercedes Benz parts and daily checking of back-order parts.
• Handling workshop employees (Technicians) and other responsibilities of the group in absence of team leader.
• Handling of petrol cards and receipts.
• Handling procurement.
• Attendance Record keeping
• Ordering New Vehicles as per the requisition, receiving the same from the Yard.
• Attach Tags; prepare Job Cards.
• Refer the vehicles to Body shop or Garage for repairs.
• Closing of Job cards.
• Service master updates for FLEET and Retail Customers and follow up of the same.
• Prepare all Office Memos and Letters.
• Handle Petty Cash
• Handling and assisting general store activities like storage of Floor Mats, Fire Extinguishers, Thinner, paint, Accessories and parts of Vehicle's, Catalogs and Brochure's for GMC vehicles.
Good in sports like football and athletics.