Makram Ghannam

Front Office Manager

Saifi Suites Hotel

Location: Lebanon - Beirut
Education: Bachelor's degree, Hospitality Management
Experience: 24 years, 4 Months

Work Experience

Total years of experience :24 years, 4 Months

Front Office Manager at Saifi Suites Hotel

Lebanon - Beirut
My current job since January 2016

Monitoring staff
Implementing hotel rules & regulations
Controlling operation float
Direct contact & guests feedback
Resolving problems and complaints
Payroll
Budgeting

Duty Manager at Saifi Suites Hotel

Lebanon - Beirut
January 2014 to January 2016

Replace Management in their absence.
Control employee according to hotel Procedures.
Handle guest requests and complains.

Night Manager at Saifi Suites Hotel

Lebanon
December 2012 to December 2013

2012 to date Saifi Suites Hotel
Night Manager

Night Auditor In charge at Coral Suits Hotel Al Hamra

Lebanon - Beirut
January 2011 to December 2012

2011 to 2012 Coral Suits Hotel Al Hamra
Night Auditor In charge
Opera System

Front Office Supervisor at Sheraton Hotel and Towers

Pakistan
January 2010 to January 2011

2010 to 2011 Sheraton Hotel and Towers, Dammam Saudi Arabia
Front Office Supervisor
Opera System

Front Desk, Reservations and Night Audit Supervisor at Le Bristol Hotel

Lebanon
January 2007 to January 2010

2007 to 2010 Le Bristol Hotel, Beirut
Front Desk, Reservations and Night Audit Supervisor on
Opera System

Captain at the Banquet Department at Phoenicia Intercontinental Hotel

Lebanon
January 2006 to December 2007

2006-2007 Phoenicia Intercontinental Hotel- Beirut
Captain at the Banquet Department
• Set the Designs of tables in Banquet Hall
• Responsible of a team work

Captain at the F&B Department at Mir Amine Palace Hotel

Lebanon
January 2002 to January 2006

2002 - 2006 Mir Amine Palace Hotel
Captain at the F&B Department
• Room Service Supervisor
• Captain at the Italian Restaurant
• Captain at the Oriental Restaurant
• Train waiters and waitresses
• Checking the Customers' bills
• Make evaluation reports
• Checking cashiers' reports
• Checking in and out the guests
• Developing and maintaining positive relationship with customers

Marketing and Sales Agent at United Arab Company for Encyclopedia

Lebanon - Beirut
January 2000 to December 2002

2000-2001 United Arab Company for Encyclopedia
Marketing and Sales Agent

• ▼Specialized Skills and Languages

• Fluent in Arabic (Native Language), English, fairly fluent in French
• Computer skills include: Word, Excel, Power Point, Internet research, Micros, Omega, Optims visual Generation, Opera.

▼Hobbies and Activities

• Enjoy Traveling
• Swimming
• Table tennis