Business Development Manager
Guardian Insurance Brokers
Total years of experience :11 years, 11 Months
Prospected clients through multiple means of communication and channels (referrals, cold calling and social media) to ensure healthy pipeline of leads including follow up on lost accounts
Booked meetings with key decision makers to introduce company profile and listened to their insurance requirements and concerns
Advised clients through detailed comparison of insurance solutions highlighting unique value proposition
Presented necessary documentation to insurance company to finalize insurance policy
Implemented risk management strategies for clients to ensure better utilization of insurance
Provided after sales service and guidance to existing and new clients
Maintained positive relationships with clients through monthly meetings as well as gained valuable feedback on services
Prepared daily workloads for staff and coordinating allocation of work among the team
Handling new client enquiries and acting as face of the company
Maintaining clients and potential customer’s relationships
Motivated the team to achieve high standards and KPI targets
Handling complaints and identifying issues and recommend solutions and improvements to
insurance related procedures and processes
Handling provider’s relationships and business development as well as contracts agreements
ensuring the best service provided.
Monitoring and reporting on standards and performance targets
Involved in the recruitment of new staff as well as training of recruits on internal procedures,
processes and products updates
Prospected for new direct clients through market research as well as cold call to pitch proposition matching their needs
Prepared competitive written proposals/quotations for existing & prospective customers after successful negotiations with the underwriting unit
Constant follow up with intermediaries, as well as clients from inbound sales leads, on proposed health insurance options including offer guidance and assistance to book the business and deliver within agreed turnaround times
Consistently meet and strive to overachieve on set monthly revenue targets
Established a steady pipeline, opportunities and potential growth reports using Sales Force including documenting all entries related to upcoming meetings
Arranged appointments and delivered corporate presentations and training sessions to potential/existing brokers and high net worth clients on current products, as well as upcoming product, using specific needs analysis tools in relation to their target market/client requirements
Conducted weekly team meetings to discuss existing pipeline, insurance strategies on planning and executing regular lead generation and promote company’s growth whilst analyzing competitor trends in the market and develop action plans to neutralize external threats
Developed and assisted in implementation of an effective and simple allocation process to ensure a
quick turnaround in the assessment of member and provider claims.
Completed training on Citrix and Open Health operating systems two weeks ahead of schedule. After
which had been tasked to assist the policy administration team in preparing policy documentation for secured clients.
2012 American University in Dubai (Bachelors in Business Administration, Major in Finance)
2008 American University of Beirut
2005 International School of Chouiefat, Sharjah (High School Degree)