Retail Sales Associate/ Customer Service Associate
Al boom Marine
Total years of experience :4 years, 5 Months
Welcome customers and assist them throughout their enquiries.
Good numerical skills.
Exceeded complaints resolution quality goals of 90% achieving score.
Resolves 90% of customers complaints at first point of contact exceeding corporate target.
Able to accurately describe a product features and benefits to a customer.
Maintained in-dept knowledge of products and services.
Deliver onboard knowledge to new starters and refreshing training to establish team members.
Able to meet up my monthly target
I am a holder of a Cumulative Grade Point Average (GPA) of 3.12 on a scale of 4.00. With a Second Class Honors, Upper Division.