Malak Hamad

• Managed front-desk registration and administrative coordination for a busy medical facility, overseeing patient
flow and reception to maintain an organized, efficient environment for patients and staff.
• Registered and maintained accurate patient administrative records in strict compliance with organizational data
protection and confidentiality protocols.
• Identified urgent cases among incoming patients and coordinated prompt referral to medical staff, ensuring
effective, timely communication between patients and clinical teams.
• Liaised directly with outreach teams to follow up on defaulting patients in the community and support continuity of
care.
• Collaborated with multidisciplinary colleagues — medical, outreach, and support staff — to continuously improve
the patient experience and service delivery.

• Supported core accounting functions for an NGO programme, including supplier quotations, procurement
documentation, and vendor coordination.
• Managed HR administrative tasks, including leave tracking, attendance records, and payroll distribution for
programme staff.
• Prepared monthly budget documents and accurately entered financial data into organizational reporting systems.
• Created and maintained spreadsheets to ensure data integrity and reporting accuracy for donor and internal review.

• Managed office communications, official correspondence, meeting minutes, and internal reports for a humanitarian
programme team.
• Coordinated staff travel arrangements, transportation, scheduling, and event logistics to support field and office
activities.
• Maintained staff attendance records, property inventory, and asset tracking documentation in line with
organizational procedures.

• Oversaw daily branch operations, ensuring regulatory compliance and efficient workflow coordination across a
busy frontline team.
• Prepared financial and regulatory documentation, including Anti-Money Laundering (AML) reports, applying
rigorous attention to compliance and confidentiality.
• Led frontline service operations and coordinated communication across branch staff and departments, managing
daily client-facing pressure.

• Processed loans, letters of credit, and a range of financial products for retail and corporate clients over 12 years of
continuous front-line service.
• Managed client relations, account servicing, and financial product consultations, regularly engaging with clients
under sensitive or stressful circumstances.
• Maintained documentation control and supported overall branch operations.