Total Years of Experience: 13 Years, 2 Months
January 2011
To Present
CUSTOMER SERVICE
at FRANSABANK SAL
Location :
Lebanon - Beirut
· Dealing with large number of customers and phone calls on a daily basis and ensuring complete
satisfaction.
· Achieving challenging sales targets to assist branch in meeting goals.
· Training junior staff members on bank policies, customer service and banking software.
· Balancing tills and ATMs, managing the end of day reserve and control list.
· Dealing with external parties such as delivery providers, couriers and insurance companies.
· Writing professional letter responses to customers.
· Helping customers get connected to various services including loans, credits, letter of guarantees &
letter of credit, housing loans, car loans & various insurance policies, and encouraging them to be
proactive with their banking knowledge.
· Worked in support team for 2 months in 2014 to merge Al AHLI BANK SAL under FRANSABANK
SAL.
· Building customer confidence by actively listening to their concerns and giving appropriate feedbacks.
· Establishing new customer accounts including checking, savings, lines of credit, and loans.
satisfaction.
· Achieving challenging sales targets to assist branch in meeting goals.
· Training junior staff members on bank policies, customer service and banking software.
· Balancing tills and ATMs, managing the end of day reserve and control list.
· Dealing with external parties such as delivery providers, couriers and insurance companies.
· Writing professional letter responses to customers.
· Helping customers get connected to various services including loans, credits, letter of guarantees &
letter of credit, housing loans, car loans & various insurance policies, and encouraging them to be
proactive with their banking knowledge.
· Worked in support team for 2 months in 2014 to merge Al AHLI BANK SAL under FRANSABANK
SAL.
· Building customer confidence by actively listening to their concerns and giving appropriate feedbacks.
· Establishing new customer accounts including checking, savings, lines of credit, and loans.
January 2011
To Present
customer service executive
at FRANSABANK SAL
Location :
Lebanon - Beirut
· Dealing with large number of customers and phone calls on a daily basis and ensuring complete satisfaction.
· Achieving challenging sales targets to assist branch in meeting goals.
· Training junior staff members on bank policies, customer service and banking software.
· Balancing tills and ATMs, managing the end of day reserve and control list.
· Dealing with external parties such as delivery providers, couriers and insurance companies.
· Writing professional letter responses to customers.
· Helping customers get connected to various services including loans, credits, letter of guarantees & letter of credit, housing loans, car loans & various insurance policies, and encouraging them to be proactive with their banking knowledge.
· Worked in support team for 2 months in 2014 to merge Al AHLI BANK SAL under FRANSABANK SAL.
· Building customer confidence by actively listening to their concerns and giving appropriate feedbacks.
· Establishing new customer accounts including checking, savings, lines of credit, and loans
· Achieving challenging sales targets to assist branch in meeting goals.
· Training junior staff members on bank policies, customer service and banking software.
· Balancing tills and ATMs, managing the end of day reserve and control list.
· Dealing with external parties such as delivery providers, couriers and insurance companies.
· Writing professional letter responses to customers.
· Helping customers get connected to various services including loans, credits, letter of guarantees & letter of credit, housing loans, car loans & various insurance policies, and encouraging them to be proactive with their banking knowledge.
· Worked in support team for 2 months in 2014 to merge Al AHLI BANK SAL under FRANSABANK SAL.
· Building customer confidence by actively listening to their concerns and giving appropriate feedbacks.
· Establishing new customer accounts including checking, savings, lines of credit, and loans
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