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Malek Sammour, Human Resources Officer

Malek Sammour

Human Resources Officer·Awael Technologies

Jordan

Bachelor's degree, Business and Management Studies with Human Resources Management

Work experience

Total years of experience: 5 years, 5 months

Human Resources Officer

November 2024 - Present

Awael Technologies

Amman, Jordan

November 2024 - Present

• Coordinate recruitment processes includingjob postings, candidate
screening, and interview scheduling for multiple open roles.
• Contribute to the development and implementation of HR policies to
maintain compliance and support workplace culture.
• Collaborate with leadership to identify staffing requirements and
support workforce planning initiatives.
• Work with cross-functional teams to address operational issues and
improve internal processes.
• Participate in client projects related to ERP and digital systems by
coordinating between business stakeholders and technical teams.
• Support system testing and quality control processes to ensure product
functionality and client satisfaction.
Company industry:
Software Development
Job role:
Human Resources and Recruitment

Sales Development Representative

March 2024 - October 2024

Several Brands

Amman, Jordan •Hybrid

March 2024 - October 2024

- Identified and qualified potential clients through outbound calls, email
outreach, and social media engagement.
- Conducted needs assessments with prospects to understand business
requirements and recommend appropriate solutions.
- Supported the sales pipeline by maintaining communication with leads
and coordinating follow-up activities with sales teams.
- Contributed to improved client engagement and lead conversion
through structured prospecting activities.
Company industry:
Marketing
Job role:
Sales

Business Development Officer

March 2023 - March 2024

AlJhood Group

Amman, Jordan

March 2023 - March 2024

• Supported administration of international professional certifications
and training programmes.
• Managed documentation and issued certificates for training
participants.
• Conducted research on global HR certifications and professional
development programmes.
• Assisted in providing HR-related consulting support for clients in the
telecommunications and banking sectors.
Company industry:
Business Consultancy Services
Job role:
Marketing and PR

Student Help Desk Officer

September 2022 - December 2022

Cardiff Metropolitan University

Cardiff, United Kingdom

September 2022 - December 2022

• Provided multi-channel support to students through phone, email,
chatbot, and collaboration platforms.
• Recorded and escalated technical and administrative issues to
appropriate departments.
• Contributed to service improvement feedback for the universitys
student support systems.
Company industry:
Primary, Prep, & Secondary School

Student Ambassador

November 2020 - November 2022

Cardiff Metropolitan University

Cardiff, United Kingdom

November 2020 - November 2022

• Supported university recruitment events and open days.
• Assisted prospective students during orientation and enrolment.
Company industry:
Higher Education

Education

Cardiff Metropolitan University

June 2022

June 2022

Bachelor's degree, Business and Management Studies with Human Resources Management

United Kingdom

GPA (rating): Very good

GPA (rating): Very good

View attachment

Skills

Coaching
Expert
Coaching
Expert
HR Strategy
Expert
HR Strategy
Expert
Development
Expert
Development
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Recruitment
Expert
Recruitment
Expert
Communication
Expert
Communication
Expert
Leadership
Expert
Leadership
Expert
ACQUISITION PROCESSES
Intermediate
ACQUISITION PROCESSES
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
Strategy
Intermediate
Strategy
Intermediate
Public Speaking
Expert
Public Speaking
Expert
Public Relations
Intermediate
Public Relations
Intermediate
Time Management
Expert
Time Management
Expert
Coaching & Mentoring
Intermediate
Coaching & Mentoring
Intermediate
Teamwork
Expert
Teamwork
Expert
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
CERTIFIED MASTER TRAINER
Intermediate
CERTIFIED MASTER TRAINER
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
HUMAN RESOURCE STRATEGY
Intermediate
HUMAN RESOURCE STRATEGY
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Master Trainer and Facilitator
AlJhood
Nov 2023
Show credentials
Training
PMP Exam Preparation
Pioneers Academy
Nov 2025
Show credentials
(PHRi - SPHRi): Senior / Professional in Human Resource - International
AlJhood
Feb 2023
Show credentials

Hobbies and interests

Reading Books