Executive Assistant Cum HR
Karigar Web Solutions
Total years of experience :14 years, 4 Months
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
Represents the executive by attending meetings in the executive's absence; speaking for the executive.
Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
Maintains customer confidence and protects operations by keeping information confidential.
Completes projects by assigning work to clerical staff; following up on results.
Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures
Promoting equality and diversity as part of the culture of the organization
Liaising with a wide range of people involved in policy areas such as staff performance and health and safety
Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, short listing, interviewing and selecting candidates
Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management
Preparing staff handbooks
Advising on pay and other remuneration issues, including promotion and benefits
Undertaking regular salary reviews
Negotiating with staff and their representatives
Developing with line managers HR planning strategies which consider immediate and long-term staff requirements
Provide assistance to developers & Executives so that their work load can be reduced and they could focus on projects
Develop customer services policies, handling enquiries, timely replies to customer & managing customer services team to meet customer needs & demands
Involved in Planning, coordination & controlling production orders & ensure that goods supplied accordingly as planned
• Keeping official documents in Hard & Soft Copy and maintaining confidentiality about all incoming and outgoing correspondence.
• Answer telephonic and electronic inquiries of customers on time
• Performing as liaison between newly hired employee and directors
• Follow up of orders & maintain backorder list & update it
• Contributes to team effort by accomplishing related results as needed
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Created employee subgroup grouping for work schedule
• Involved in configuration of overtime & plan monthly production & shipments by keeping in view weekend & other official holidays
• Liasion with the managers across various departments & gather relevant information
• Fulfill all legal requirements to register product in international market
• Providing help and advice to customers using your organization’s products or services
• Communicating courteously with customers by telephone, email, letter and face to face
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
• Issuing refunds or compensation to customers
• Calculate price (FOB, C&F & CIF) of items being exported to prepare Performa & Invoices
• Keeping accurate records of discussions or correspondence with customers
To greet customer with most cheerful and pleasant 5 star smile
Demonstrate good knowledge of product to customer& identify prices using memory or scanner
Receive payments by cash, credit cards in exchange of goods
Bag, box & wrap purchased items, Enter transaction and provide customer with total bill
Process, exchange & refunds & close transaction within 5 minutes
Report sales accurately at the end of day to Branch manager
Handle several customers at one time
Ability to deal with different kind of people through communication and comprehension skills
Plans and prepares production schedules for manufacture of industrial or commercial products: Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
Analyzes production specifications and plant capacity data and performs mathematical calculations to determine manufacturing processes, tools, and human resource requirements.
Maintain product SPECS & revise them on timely basis & provide the SPECS to QA Department to check product quality
Sourcing vendors, securing samples and communicating between the export house and suppliers on one side & on the other side helps buyers with developing merchandise specifications for export house orders
Addressing, stamping and arranging for transportation to export markets
Arrange timely shipments with proper planning and submit planed shipment detail to Production
Correspondence with customer regarding shipments & pending orders
Recommend optimal transportation modes, routing, equipment, or frequency
Create policies or procedures for logistics activities
Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
Follow up with clearing agents for shipping documents status & keep updated record
Ensure that documents are available on time, prior to arrival of vessel and & ensure the goods should be available on time as well.
Keep tracking shipment & coordinate with clearing agents to manage timely deliveries
Inform detail of availability of goods to customers to arrange the shipment nomination
Handle Bill of Entries (Import) & L/C (Letter of Credit)
I have done IELTS acquiring 6.5 bands Got English Language Skills Certificate from HEC