Customs Clearance Specialist
Kuehne + Nagel
Total years of experience :17 years, 5 Months
Import Customs Clearance Specialist - Air & Sea freight
Execution:
• Carry out all the operational tasks from receipt of documents from the customer to deliver cargo.
• Receives file for local handling and clearance from Air or Sea freight import operators or customers directly.
• Completion data entry at SALOG.
• Checking of shipping documents.
• Follow up and notice of arrival to clients .
• Ensure the delivery order collection.
• Sending shipping documents to customs clearance brokers.
• Coordinates with customs brokers and trucking company.
• Transfer of Port dues and inspection charges to customs brokers.
• Customs duty preparation.
• Ensure delivery instruction and arrange pick up of cargo from port to door.
• Check special handling requirements.
Control:
• Attend to customer complaints
• Preventive and corrective actions
Invoicing & Closing:
• Check correctness of invoices from supplier and make sure to matching with agreement rate.
• Invoice customer on time and make sure to close file at system with booked supplier invoice.
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or front desk.
Identify customer needs and help customers.
Monitor customer complaints via phone, email or front desk
Inform customers about new features and functionalities of new product.
Follow up with customers to ensure their technical issues are resolved.
Received shipment or envelope from customer and send it.
Follow-up P.O Box customers and feeding incoming messages
Marketing involves researching the target audience, advising clients how to develop their products to suit consumer desires, determining product pricing structure, selecting effective channels through which to communicate with your customers, and developing and implementing promotional strategies.